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Spinit Casino - Winnings unfairly confiscated

REJECTED
Posted on May 16, 2017.

I joined the casino on the 10/05/2017 after depositing £400 I had a win of over £3900. After submitting my verification docs for withdrawal my account was blocked. I have since been told that as I self excluded from a site on the everymatrix platform my winnings have been withdrawn? All of my gaming history before the win have been deleted and I can not see this casino listed on the everymatrix site. They have currently taken £3075 and have only left me the original £400 in my account which I have withdrawn. I have attached what files were available to show my deposits and gaming history. Many thanks for your help.

Posted on May 17, 2017.

Further to my post it appears after investigating, spinit are a daughter casino of casino cruise. As I had previously self excluded form this casino my winnings were void. This is not clear in their terms and conditions and they also sent me the email encouraging me to join. They have since refunded my initial deposit back to my account. The communication has been very poor with no explanation even though I had put in several complaints. I did eventually get an email from the security team. The only time I could speak to anyone was on chat. The casino has been very misleading and it seems once they encourage you to join and when you win the trouble then begins. If I had lost and carried on depositing they would have quite happily let me do so. Casinos should have an obligation to clearly state what affiliates they belong to and to warn you before hand. Really not happy!

AskGamblers
Posted on July 13, 2017.

This complaint has been reopened as per Spinit Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on July 13, 2017.

Dear @mandy473,

AskGamblers Complaints Team kindly ask you to send disputed promot­ion­al/­inv­itation email, so that we could investigate the issue more further. You may send requested evidence directly to suppor­[email protected]­skg­amb­ler­s.c­om. ­Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on July 17, 2017.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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