Complaint #2 Winna Casino

Unable to Withdraw

By Long886

3 months ago

Up to now, I still can't withdraw my funds; they told me my account was under review and that it would take 5 business days. After that time had passed, they started ignoring me everywhere. No one is getting back to me, neither in the chat nor by email. So, if you try to withdraw your money, they’ll just stop the payout and go ghost on you. My account is < username removed >

Disputed Casino Winna Casino

Reason Delayed payment

Discussion

42 hours left for Winna Casino to respond.

Long886

2 days ago

you are scam ! you don't have any evidence to proof that your investigation , you just scammed my money !!!

AskGamblers

• Support Team

2 days ago

Dear Winna Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Winna Casino

• Representative

2 days ago

Hello Long886,

Thank you for your patience.

We have reviewed your case together with the outcome of the investigation.
Following a review of your sportsbook activity, it was determined that your betting pattern fell within activity that is not accepted under our Sportsbook Terms and Conditions. As a result, the winnings generated from this activity were deemed ineligible.

Your KYC verification was successfully completed, and you were informed of the outcome of the review, including the balance adjustment applied to your account. Based on our records, there was no remaining withdrawable balance after the review.

We appreciate that this is not the outcome you were hoping for; however, after a thorough review, our position on this matter remains unchanged.

Kind regards,
Winna Casino

AskGamblers

• Support Team

2 days ago

Dear Winna Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Winna Casino Complaint Stats

Resolved N/A

Avg. Amount N/A

Avg. Complaint Duration N/A

Avg. Response Time N/A

Winna Casino Complaints

See all complaints for this casino

Scammed for bonus

I signed up on Winna through their VIP Transfer program. I was promised a $7500 reward for wagering $1m. I asked if there was any time limit, and I was told it was unlimited. However, later on, when I got close to reaching the wager target, they suddenly added a time limit to the bonus to prevent me from reaching it.

42h left

Withheld Winnings

I am submitting a formal complaint against Winna.com (operated by GG Gaming Sociedad de Responsabilidad Limitada) regarding the unjustified withholding of my casino winnings amounting to approximately $3,800.

**Player Details:**

Name: removed

Username: < sent to the casino >

Website: winna.com

**Brief Summary:**

I received an official email from Winna.com restricting me from sports betting while explicitly permitting me to play in the casino. I complied fully with these instructions and generated legitimate winnings through casino play only. The operator subsequently froze my winnings, falsely claiming I had placed sports bets — a claim I strongly deny and which they have provided no evidence to support. When I contacted their support team, they refused to conduct a proper review.

I am currently gathering all supporting documentation, including:

- The original email from Winna.com permitting casino play and restricting sports betting

- Transaction history showing casino-only activity after that email

- Screenshots of support conversations where the operator refused to review my case

- The operator's message informing me I may only withdraw my deposit

I will provide these documents upon request or as soon as the case is opened.

I kindly request your intervention to ensure a fair and thorough review of this matter.

39h left

$3,800