Unfair confiscation of €4,000 winnings

I opened my account at Will's Casino in 2020. I used their welcome bonus on my first cash deposit normally be expected. This can be clearly seen on my bonus history and deposit history from their site. Then I have only used bonus codes which they have sent to my registered account email without any problems for the Last 5 Years. The most recent code they sent was cold clusters which I entered that time of deposit. After completing wagering, a notification was given that funds of 1280.00 were now transferred to my cash account and were withdrawable. I then continued playing and made 2 Withdrawals. 1 for 750.00 and another for 180.00. I also still had a remaining balance of approximately 1400. Then they cancelled withdrawals without returning funds to account and also removed the 1400. Only to add 350.00 to account. When I inquired about this, they said welcome bonus T&Cs say max withdrawal is 10x deposit amount. I deposited 35. The major issue is that obviously I did not use welcome bonus for a second time. I know their T&Cs state that welcome bonus can only be used once per account. This is standard and I wouldn't even attempt to use welcome bonus again after playing there for over 5 years. It's odd that they were willing to overlook the fact that I had already used welcome bonus in order to try to Payout only 350.00. I have screenshots of bonus history proving I already used welcome bonus 5 years ago. which they actually at 1st denied I had already used. Then chat tried telling me code CLUSTERS was a ovitoons code, not from wills. My emails also prove this is 100% sent from wills casino. as their other bonuses carry higher max cashout they try to say I chose welcome bonus. I believe they rightfully should have processed my withdrawals instead of cancelling and removing funds. I have tried communicating this with them with zero success.

Hi there I made two withdrawal requests on Friday July 19, 2024 of $1000 and $104 since last Friday so now going on 6 days delay. When u make a withdrawal request it says within 48hours it will be processed so just wondering why so much of a delay!! I have made a couple of withdrawals at this casino but of much smaller amounts and it was a lot faster for me to receive my funds. I talked to agent she said she would let finance dept know. I email finance dept no response. Please help me out appreciate it!!!!

On 27.01 at 20.30 Moscow time, I made a deposit in this casino in the form of cryptocurrency, more than 24 hours have passed, the money has not been credited to the balance,

The support just unsubscribes that they are sorting it out and we have to wait, I'm already pretty sick of it, You can wait six months.

We live in the 21st century when crypto deposits are simple and fast,

but it turns out that in this institution it is quite the opposite!I would not advise anyone to make cryptocurrency deposits with them!

Please help me deal with them.

All the screenshots of a successful Toronto on my part, and some other Toronto offers.

Hello, dear AG! I had a really odd situation with the Wills casino both support and payment departments.

I have been assured numerous times that my withdrawals would be processed shortly after waiting the pending period.

It has been day 6 of waiting, on the website is stated a maximum of 5 days overall waiting time for a withdrawal.

First they explained me that it would be processed on Saturday (29.09.2023), then on Monday(1.10.2023) then maximum on Tuesday (02.10.2023) and since then I've been getting the same answer, that they cannot give me a specific time. When I ask if something is wrong. They say no. Everything is fine.

Attached you will find most of the conversations with them.

Best Regards,

Hi AG,

Today, for my total surprise, i tried to access my wills account and found that it was deactivated. I was a player of this casino since 2020 or 2021. Did multiple deposits and withdrawals, never had problems (my last withdrawal was on June, I think). Last week I placed an withdrawal of 450€ and now I found that they closed my account with no explanation (no email, nothing…!). I m worried about the money (obviously) but also because i can’t send to you screenshots of my transactions history and other relevant information (my account is closed..)

The casino action was totally arbitrary.

Thanks in advance.

I have just registered at Wills Casino from the bonus list here at Askgamblers.com when I hit the link from the bonus page it took me to the casino sight word had a choice of three different registration bonuses all with askgamblers. Com at the top I clicked continue and I registered and when I went to put the code in to the website it said that I had an incorrect code. I came back to ask gamblers.com to recheck and then went back to the casino with a screenshot of the bonus offered. I waited when did Shaq agent and upon their initial review slide-out said note this code doesn't exist and do they have never heard of it.. Now what bothered me the most is that I said I will get a screenshot and with the details which was accepted and I was asked to wait while it was reviewed. I waited about 30 minutes and I said hello hello the agent check in then said they were working on it. I waited another 15 minutes and I said hello again I was told they were still working on it be patient. I waited about 20 more minutes and I suggested this was taking too long perhaps I could get the details of the offering myself faster. It's at that time that nobody returned and I was just connected stowaway came out of chat went back in chats sad for another 5 minutes the same agent came back to my chat and said that there was no such bonus and it was just too bad for me and good luck have a good night. I said I could offer the details and the restrictions of the bonus to him but he said no so I said thank you very much I will go back to ask gamblers and put in a complaint because it's a Christmas bonus that's good from the 1st of December until 24th of December and it's exclusive to ask gamblers I offered also she's give them the screenshot of the entry page that said welcome to Wills Casino then it showed the three offers from gamblers with some details of the the bonuses is that were on their own websites that first page that I got to when I click the askgamblers link took me to their websites page showing all three bonuses. So as I was leaving a comment with my review on the chat I got to chat back saying the games are loaded on sweet Bonanza Christmas.?! So I logged out and log back in went to Sweet Bonanza Christmas and found no spins. This is 200 spin offer and it's over 5 days and what a poor first example of customer courtesy and customer care from a brand new casino just a heads up that just because the agent couldn't find the information I offered the information a Second Step was never taken. So my complaint is that why would a customer deposit money into a casino that doesn't honour its affiliates and its bonuses put there to entice consumers to spend money there the only offer that the casino will entertain is a deposit offer and other than that there are NO no deposit bonuses. I'm sure unhappy to wait from the start of registration until closed chat was almost 2 hours, for nothing. I did try and take a screenshot of the page upon entering the casino site and it disallowed me due to the security policy so I couldn't get a screenshot of both names above free offers.

Hello AskGamblers,

I just received a very surprising email by will's casino saying that my account was closed by one of the above reasons: "You did by yourself | You did a request by Live Support | You did a request by email | Other reasons' '. They didn't give me any details or explanations! can t understand this kind of behaviour...! Even today's morning I made a successful withdrawal... I have 140€ in cash balance.

I Hope to get some help with my issue.

Thank you!