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Will's Casino - Account closed with no reason

RESOLVED
Complaint Info
Disputed casino Will's Casino
Reason Account closure
Amount € 140
eduardoandre Portugal
Posted on February 1, 2021

Hello AskGamblers,

I just received a very surprising email by will's casino saying that my account was closed by one of the above reasons: "You did by yourself | You did a request by Live Support | You did a request by email | Other reasons' '. They didn't give me any details or explanations! can t understand this kind of behaviour...! Even today's morning I made a successful withdrawal... I have 140€ in cash balance.

I Hope to get some help with my issue.

Thank you!

Posted on February 1, 2021

Hello EDUARDOANDRE,

I'm sorry hear that you have some issues, can you give your user in a private note and I will check for you

Best Regards

AskGamblers
Posted on February 1, 2021

Dear Will's Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on February 1, 2021

Dear EDUARDOANDRE,

Your account was closed for security department, because some irregularities bets founded, but you don't have any confiscated balance, so your account now is active to allow you request a withdrawal.

Best Regards

eduardoandre Portugal
Posted on February 3, 2021

Thank you very much askgamblers team! I did receive my money from will's casino. That´s all for now. You can close this complaint.

AskGamblers
Posted on February 3, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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