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WildSpinner Casino - Delayed account confirmation and payment

UNRESOLVED
Complaint Info
Disputed casino WildSpinner Casino
Reason Delayed payment
Amount € 175
mryesplease Finland
Posted on December 29, 2020

I have made a deposit and withdrawal 3.12.2020 via Trustly.
After that I was informed via email that I have to send in regular documents + clear photo of myself holding a passport. In addition, they told that they can't transfer money via Trustly, so I should have Visa/ecopayz for withdrawals. Despite their site says that trustly is valid method for deposit and withdrawal.

I have sent all the documents. I have received zero emails from the Company after initial request.

I have been asking from chat what is going on with my transfer, but always get the same answers:
- They cannot tell when
- I can see your withdrawal is scheduled for review
- rest assured, we will notify you via email when your payment is cleared

WildSpinner Casino Complaints

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