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Will not send my check


I have been trying to get a check from Wild Vegas for $1090 - bonus= app. $527. I have talked to Jordan , Sammy , Shelly all nice people and all tried to escalate the money. Tonight I talked to Johnny D. Now a new twist for not sending check. He asked for the name of the bank. I told him I wanted a check not direct deposit. He said he could not proceed without having the name of my banks. I told him Chase, BB&T, Ally, Bank of America. He said they could not send checks to any of these banks. I remined him the check was coming to me not the bank. He said check would not be sent out. I asked what happens to the money, no answer. I have been gambling online for three years. When I had problems askgamblers always helped me. I did not matter if it was Cool Cat, Prism, Royal ace, Silver Oak, Planet 7, Tawni was always the person to clear thing up. She must represent all the casinos. All the checks have come from Canada and I never had problems cashing any of them. I fact two weeks ago I cashed one for $675 and $330. Now all of a sudden we have a banking procedure problem. This sounds like another delay tactic. I would appreciate your help. Robert C

Disputed Casino Wild Vegas Casino
Amount $527

Discussion

User name

Dear @fb_16­926­630­809­45468,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Robert--

I'm happy to tell you that the payment for this account (issued as a wire) has already been sent off to our processor: 3/15 Paid $527 + no fees for transaction #174434598.

With this, there are no further withdrawals on this account. ;-)

Tawni
User name

Dear all,

Please be informed that the internal issues we have been experiencing with the AskGamblers Casino Complaints Service /AGCCS/ system have been successfully resolved and it is now back to normal operational state.

User name

Dear all,

Please be informed that because of internal issues with the AskGamblers Casino Complaints Service /AGCCS/ system we are currently unable to handle your case accordingly. We expect the issues to be handled by March 19th and until then your case will remain with status 'Open'. Until further notice, AskGamblers Complaints Team is kindly requesting you to refrain from further posting to your complaint. As soon as AGCCS is back to normal operational state, you will be informed immediately.

Please accept our sincere apologies for all the inconveniences caused and thank you for understanding.

Wild Vegas Casino Complaint Stats

Resolved 74 / 79
Avg. Amount $2,365
Avg. Complaint Duration 13 days
Avg. Response Time 3 days

Wild Vegas Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 69 out of 72 complaints in this category have been resolved.
This operator's average complaint duration is 13 days, while the average duration across all operators is 8 days.

Wild Vegas Casino Complaints

See all complaints for this casino
Approved Bitcoin Withdrawal Never Paid and Returned to Balance
I requested a Bitcoin withdrawal from Wild Vegas Casino on August 27, 2026. My withdrawal was approved on September 10, and I was told that payment should arrive within another 7–10 business days.

That timeframe passed, and I never received my withdrawal.

I contacted customer service multiple times trying to find out what was happening. On September 25, I was told that because my withdrawal had been approved since September 10 and I still had not received any updates, my case would be escalated for manual review by the withdrawals department. I was told I should receive an update within 72 business hours. My delayed payout was assigned Case Number 155914232.

On September 30, I received another message in my Wild Vegas account stating that my payment was being reviewed and should be processed within another 7–10 business days. The message also specifically stated that it was NOT confirmation of payment.

Then, instead of receiving my Bitcoin withdrawal, I discovered that the entire withdrawal had been returned to my casino balance.

I did not cancel my withdrawal, and I did not request that the money be returned to my casino balance. The withdrawal had already been approved weeks earlier, and I had waited beyond the payment timeframe Wild Vegas gave me.

Since the funds were returned to my casino balance instead of being paid, I had no choice but to submit the withdrawal request again. I am now concerned that Wild Vegas will treat this as a brand-new withdrawal and make me go through the entire approval and waiting process again.

I have documentation showing my original withdrawal, its approval, my communications with customer service, the escalation of the delayed payment, and the subsequent return of the funds to my casino balance.

I have been extremely patient and have followed the process Wild Vegas required. I simply want the winnings I legitimately withdrew to be paid. I am asking Wild Vegas to honor my original approved withdrawal and send my Bitcoin payment without restarting the entire waiting period because the casino returned the funds to my balance without my request.

I am asking AskGamblers for assistance in getting Wild Vegas Casino to process and pay my withdrawal.
Status solved Resolved
$1,283