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Will not send my check


I have been trying to get a check from Wild Vegas for $1090 - bonus= app. $527. I have talked to Jordan , Sammy , Shelly all nice people and all tried to escalate the money. Tonight I talked to Johnny D. Now a new twist for not sending check. He asked for the name of the bank. I told him I wanted a check not direct deposit. He said he could not proceed without having the name of my banks. I told him Chase, BB&T, Ally, Bank of America. He said they could not send checks to any of these banks. I remined him the check was coming to me not the bank. He said check would not be sent out. I asked what happens to the money, no answer. I have been gambling online for three years. When I had problems askgamblers always helped me. I did not matter if it was Cool Cat, Prism, Royal ace, Silver Oak, Planet 7, Tawni was always the person to clear thing up. She must represent all the casinos. All the checks have come from Canada and I never had problems cashing any of them. I fact two weeks ago I cashed one for $675 and $330. Now all of a sudden we have a banking procedure problem. This sounds like another delay tactic. I would appreciate your help. Robert C

Disputed Casino Wild Vegas Casino
Amount $527

Discussion

User name

Dear @fb_16­926­630­809­45468,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Robert--

I'm happy to tell you that the payment for this account (issued as a wire) has already been sent off to our processor: 3/15 Paid $527 + no fees for transaction #174434598.

With this, there are no further withdrawals on this account. ;-)

Tawni
User name

Dear all,

Please be informed that the internal issues we have been experiencing with the AskGamblers Casino Complaints Service /AGCCS/ system have been successfully resolved and it is now back to normal operational state.

User name

Dear all,

Please be informed that because of internal issues with the AskGamblers Casino Complaints Service /AGCCS/ system we are currently unable to handle your case accordingly. We expect the issues to be handled by March 19th and until then your case will remain with status 'Open'. Until further notice, AskGamblers Complaints Team is kindly requesting you to refrain from further posting to your complaint. As soon as AGCCS is back to normal operational state, you will be informed immediately.

Please accept our sincere apologies for all the inconveniences caused and thank you for understanding.

Wild Vegas Casino Complaint Stats

Resolved 73 / 78
Avg. Amount $2,379
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Wild Vegas Casino Complaints

See all complaints for this casino
Extended Payout from casinos time frame given

I have all communicational responses, transaction history, amount of both deposit and withdrawal requests, all account info and any information acquired for purposes of having all information documented for any reason I need to, for protection of my own identity, financial disputes and or any reason I should have to show my side of all interactions with wild Vegas casino and my third party affiliate here at askgamblers.

With that said... I just want my payout of $800.05.

I put in for request and have kept eye on it's progress I was given 7 to 10 days for approval from chat agent reps and also I read the casinos agreements and policies. To which I have yet been approved for my payout and it was turned in on December 18th 2023 and should have already had the process ping for payout now.... I didn't read reviews about the site until recently and I was very disappointed and nervous about what I have read in regards to them and their payouts.... I wouldn't have deposited had I known the length of time and the process I've seen others have to endure just to receive their winnings.

I have all verification approval through them I have email and a chat providing that statement of proof and also I made a clean deposit no bonuses attached nor have I used one after because I'm waiting on my winnings just so I don't get encounter another issue or something in getting it.

With that said... I should have gotten approved and my withdrawal in process by now. I would like to involve you guys bc of the the hassle of trying to reach their agents is SOOOO much time wasted, just to be told the same things or feel as if nothing is moving forward.

Email is also hard to get a human or any correspondence back it's useless pretty much. Please help on resolving this and me getting my payout!!

Thank u

Status solved Resolved
$800