Extended Payout from casinos time frame given

I fully verified over 3 weeks ago and submitted everything they need my bank info and statements and a piece of mail with my name and address they keep denying me and won't tell me why I have emailed them and attached it they will not live chat they make me wait for over hour so I won't say on chat and they never have any answer for me or reply to my emails when I try to find out why they keep sending my deposit back to my account.

Hi,

I hit a jackpot at Wild Vegas Casino in August of 2025 for more than 50k. Since then I've only received 3 payments and the most recent payment was cut to $1250. At this pace I'm concerned it will take years to be paid out. I follow up regularly but nothing makes payments come sooner or more regularly. Please help! I would like to be paid all at once but I researched and no one gets that. I would be happy with receiving $10k per month for the next 5 months to just get this over with. Thank you so much for your help!

I made a request so with all my winnings.

I received an email stating that my withdrawal had been received and it was processed, and I should be receiving my funds shortly

I waited and contacted customer service when I noticed that my account had been deactivated.

I have emails showing that my withdrawal was approved, but it was never issued because they revoked my access to play in their casino to protect their assets is the email that I got..

I have received payment prior to this with no issues

Hello. I am contacting in regards to two payouts: $2,298 that was approved on May 22nd and $2500 that was approved on May 28th. I have contacted customer service a number of times in the past month about these two approvals. I provided a new Bitcoin address and confirmed all relevant info, also resubmitted a HooYu identity confirmation recently. I don't see any reason for these two approved payouts to continue being delayed into August. Please reach out to me when possible. Thank you.

They are not paying me my 143.00 winnings. They have asked me for the same verifications multiple times and I've sent it and they ask for new documents and I've sent everything so many times.

They are making excuses they have wasted so much of my time waiting on the long customer service chats to get the same run around again.

It don't take this long.

I have been waiting for my money from Wild Vegas Casino since December 26th for $160. My Bitcoin withdrawal was denied the same day, then I checked again, and it said Manager withdrawal was made and approved for $130. I don't know where the other $30 disappeared to or where my money is because it's not in Bitcoin nor is it in my bank account that I used to make the $30 deposit in the first place. I've had no luck with reaching anyone at customer support but I reached live chat and they said there was a discrepancy with my credit card I used to deposit. Well there wasn't one when they accepted my money, and both my id and my bank card were verified and approved in my document section. I want to know where my money is. Thank you

I read the rules and followed them.

I made numerous bitcoin deposits over $400.00 US dollars and when I finally won and made a deposit I waited patiently. After 2 weeks I contacted the customer service team and was told it takes 7-10 business days. It’s been over 1 month for one of my withdrawals and 27 days for the 2nd withdrawal. The withdrawals are sitting and I have not received anything stating it’s being processed.

I finally spoke with and was instructed to send my verification documents. I did and have not received any notification or email. I then spoke with another rep who stated she was informed I cannot use the payment method I chose [bitcoin}. I asked her to reach out to the department who said that for explanation being that it was the form of payment my deposits were made with. I have not received a reply as of yet.

One deposit is for 741.00 and the other $2000.00. I have spoke to over 6 reps and I feel like I’m getting the runaround.