What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

NetBet Casino - Why isn't my withdrawal processed!?

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 110
Posted on March 9, 2016

I tried to withdraw £110 over 37 hours ago but it still isn't processed!! I've tried sending a message on the site (it won't work) I've emailed regarding this yet all i received was the same automated email twice just saying it had been passed to correct department etc so I tried calling customer support but have been on hold for over an hour trying to get through!! This is totally unacceptable!! Why should I bother depositing any more money or using the service again if I can't withdraw and it's impossible to actually speak to anyone!!

Posted on March 9, 2016

Hello James,

As it is mentioned in our Terms and Conditions, all payments are processed within 48 hours after you register a withdrawal request:

https:­//h­elp.ne­tbe­t.c­o.u­k/e­n/s­por­t/c­ont­act­_us­#hc­ques13
14.3 All payments shall take place within 48 hours of the user's request for reimbursement.

We checked and you sent us an e-mail on the 8th of March at 2:13 PM and one of our Customer Support agents replied to you a few hours later at 10:03 PM.

In the e-mail, the agent let you know that the withdrawal request you registered on the 7th of March will be processed on the 9th of March, as per our Terms and Conditions.

We can confirm that your winnings were processed today, as promised, and you will receive your funds in 2-4 working days maximum.

Best regards,

Melanie

Customer Support Manager

AskGamblers
Posted on March 10, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

NetBet Casino Complaints

  • 174 of 184 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,487 USD avg amount

Have trouble with NetBet Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy