Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

888 Casino - Unjustified blockage of the entire account

RESOLVED
Wombel89 Netherlands
Posted on July 17, 2018.

Dear Sir, Madam,

For about a year of 7 I've played poker with lots of fun on 888Poker and made some nice cashes. So I can say I'm a winning player for years now.

Previous week I contacted the support of 888Poker to block the Casino on my account as I wanted to prevent myself from losing money on the Casino and I only want to play poker. Not that I lost much, but every $ counts.
I explicit mentioned that I still wanted to play poker, but only have the Casino blocked (just like I did last year on Pokerstars and I could still play poker). Though the next day I got an error when I wanted to log in on my account (temperarily disabled).
I've mailed a couple of times with the support of 888Poker, but they can't seem to help me.

I want to mention that I do not have a gambling problem as you can find in my casinohistory. Sometimes I play it for fun. But I don't want to lose money on it anymore, so that's why I contacted the support of 888Poker. You can also see that I am a winning player overall on 888Poker for all the years that I played.
I also never had problems with 888Poker and as far as I can see I never caused any problems as well.

Can you please consider unblocking my account again as that was not I requested in the first place and I never wanted to have this block on my whole account. If the Casino can't be blocked it isn't a problem, the main thing for me is to play poker.
Your site has given me so much over the time and I have lots of fun on it. Can you please consider unblocking my account so I can play poker again as that is all I really want?

If you can look in the chat history I had with 888Poker previous week you can find that I explicit mentioned the Casino-part to be blocked, not my whole account. They also didn't tell me that when blocking the Casino-part my whole account gets blocked. So I am very dissapoined to see that this happened and that I have to puch so much effort in something which wasn't my fault or I didn't want in the first place.

If you need any more information please let me know.

Thank you for your time and understanding.
Hope you can understand my issue and the circumstances.

Best regards,

< personal information removed >

Posted on July 17, 2018.

Hi there,
An email was sent to you from our support email address regarding your complaint. Please respond to this email so that we can resolve the case directly and swiftly. Thank you for your patience,
888 Team.

Wombel89 Netherlands
Posted on July 17, 2018.

Hi 888 Team,

Thank you for contacting me on such a short notice. Can you please tell me which e-mail you are referring to so I can take a look at it?

Thank you in advance for your help and kindness.

Best regards,

Marco

Posted on July 17, 2018.

Hi Marco,
You will be receiving a new email today from the relevant team who have been informed of your issue. Thanks again, 888 Team

Wombel89 Netherlands
Posted on July 17, 2018.

Hi 888 Team,

Many thanks for your help! Really hope they can help me.

Wish you a nice day!

Best regards,

Marco

AskGamblers
Posted on July 21, 2018.

Dear 888 Casino,

Please let us know if there's some update regarding this case.

Posted on July 23, 2018.

Hi there,
The case has already been resolved and the member has been contacted by support and is already accessing his account.
Many thanks

AskGamblers
Posted on July 23, 2018.

Dear @Wombel89,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Wombel89 Netherlands
Posted on July 24, 2018.

Dear Askgamblers,

The issue has been resolved. 888Casino contacted me and helped me kindly.
Again many thanks for all the help!

Best regards,

Marco

AskGamblers
Posted on July 24, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds