Dear Sir, Madam,
For about a year of 7 I've played poker with lots of fun on 888Poker and made some nice cashes. So I can say I'm a winning player for years now.
Previous week I contacted the support of 888Poker to block the Casino on my account as I wanted to prevent myself from losing money on the Casino and I only want to play poker. Not that I lost much, but every $ counts.
I explicit mentioned that I still wanted to play poker, but only have the Casino blocked (just like I did last year on Pokerstars and I could still play poker). Though the next day I got an error when I wanted to log in on my account (temperarily disabled).
I've mailed a couple of times with the support of 888Poker, but they can't seem to help me.
I want to mention that I do not have a gambling problem as you can find in my casinohistory. Sometimes I play it for fun. But I don't want to lose money on it anymore, so that's why I contacted the support of 888Poker. You can also see that I am a winning player overall on 888Poker for all the years that I played.
I also never had problems with 888Poker and as far as I can see I never caused any problems as well.
Can you please consider unblocking my account again as that was not I requested in the first place and I never wanted to have this block on my whole account. If the Casino can't be blocked it isn't a problem, the main thing for me is to play poker.
Your site has given me so much over the time and I have lots of fun on it. Can you please consider unblocking my account so I can play poker again as that is all I really want?
If you can look in the chat history I had with 888Poker previous week you can find that I explicit mentioned the Casino-part to be blocked, not my whole account. They also didn't tell me that when blocking the Casino-part my whole account gets blocked. So I am very dissapoined to see that this happened and that I have to puch so much effort in something which wasn't my fault or I didn't want in the first place.
If you need any more information please let me know.
Thank you for your time and understanding.
Hope you can understand my issue and the circumstances.
< personal information removed >