Complaint #3 Wettson Casino

Self exclusion not fullfilled

By rm1212

3 months ago

Message on forum

Hey on the 20th of February I emailed wettson telling them o have a gambling addiction and asking them to see exclude my account permanently, they said that I needed to fill in a form and asked if I didn't want a 80 eur free bonus instead. I continued playing. I now asked them again and filled in their form but asked them to block my acct permanently and they say they can't do that. I ask that my deposits after my first request to block my account are reversed. This amounts to a bit over 1000eur.

Disputed Casino Wettson Casino

Reason Self-exclusion

Amount €1000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

This complaint has been reopened as per Wettson Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 months ago

Dear Wettson Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Wettson Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $585

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Wettson Casino Complaints

See all complaints for this casino

Money back

I am submitting a complaint regarding Wettson Casino.

I deposited €50 and won €550 playing with real money only. I did not claim or use any bonus at any time.

When I requested a withdrawal, my winnings were confiscated and my withdrawal was cancelled. The casino cited a general Terms & Conditions clause (12.10), listing multiple possible violations such as VPN usage, bonus abuse, fraudulent activity, and others — without specifying which exact rule I allegedly violated.

I want to clearly state:
- I did not use any bonus
- I did not use VPN or any IP masking tools
- I was physically in Latvia during a vacation, which explains any location change
- I did not use any fraudulent methods, software, or multiple accounts
- I provided real and valid documents

The casino has not provided any specific evidence or explanation, only vague accusations based on “reasonable suspicion”.

I believe this is an unfair confiscation of my legitimate winnings.

I kindly request:
1. A clear explanation of the exact violation
2. Evidence supporting their claim
3. Full payment of my €550 winnings

I am willing to cooperate and provide any additional information if required.

Thank you.

Resolved