Complaint #5 Wettson Casino

Money back

By Valerijs N.

2 months ago

I am submitting a complaint regarding Wettson Casino.

I deposited €50 and won €550 playing with real money only. I did not claim or use any bonus at any time.

When I requested a withdrawal, my winnings were confiscated and my withdrawal was cancelled. The casino cited a general Terms & Conditions clause (12.10), listing multiple possible violations such as VPN usage, bonus abuse, fraudulent activity, and others — without specifying which exact rule I allegedly violated.

I want to clearly state:
- I did not use any bonus
- I did not use VPN or any IP masking tools
- I was physically in Latvia during a vacation, which explains any location change
- I did not use any fraudulent methods, software, or multiple accounts
- I provided real and valid documents

The casino has not provided any specific evidence or explanation, only vague accusations based on “reasonable suspicion”.

I believe this is an unfair confiscation of my legitimate winnings.

I kindly request:
1. A clear explanation of the exact violation
2. Evidence supporting their claim
3. Full payment of my €550 winnings

I am willing to cooperate and provide any additional information if required.

Thank you.

Disputed Casino Wettson Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wettson Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Wettson Casino

• Representative

2 months ago

Dear AskGamblers Team,

Kindly note that we have submitted the additional information and supporting documentation you requested via email to support@askgamblers.com, as referenced in your communication.

Should you require any further details or clarification, please do not hesitate to let us know.

Best regards,
The Wettson Casino Team

valerijs1

• Latvia

2 months ago

Hello,

Thank you for your response.

I would like to point out that the casino has still not provided any specific explanation or evidence of the alleged violation.

They are only repeating a general Terms & Conditions clause listing multiple possible violations, without clearly stating which one I allegedly breached.

I would also like to confirm again:
- I did not use any bonus
- I did not use any VPN or IP masking tools
- I did not engage in any fraudulent or suspicious activity
- I used my real identity and valid documents
- I was physically in Latvia during my activity

Additionally, I can no longer access my game history or deposit history, which raises concerns about transparency.

At this point, the casino is making serious accusations without any proof.

I kindly ask the casino to clearly state the exact violation and provide concrete evidence. Otherwise, this confiscation of €550 is unjustified.

Thank you.

AskGamblers

• Support Team

2 months ago

Dear Wettson Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Wettson Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $585

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Wettson Casino Complaints

See all complaints for this casino

Self exclusion not fullfilled

Hey on the 20th of February I emailed wettson telling them o have a gambling addiction and asking them to see exclude my account permanently, they said that I needed to fill in a form and asked if I didn't want a 80 eur free bonus instead. I continued playing. I now asked them again and filled in their form but asked them to block my acct permanently and they say they can't do that. I ask that my deposits after my first request to block my account are reversed. This amounts to a bit over 1000eur.

Unresolved

€1,000