Complaint #210 Wazamba Casino

Casino not processing withdrawal

By inas

1 month ago

Hello,

I would like to report my current situation regarding a casino withdrawal. I have a total of €1,756 in my account, but so far I was only allowed to withdraw €1,500, as that is apparently their maximum limit per transaction. I requested the withdrawal on Sunday at around 10 AM, and I still haven’t received the money.

For now, I am still waiting, but I want to have this publicly documented in case there are any delays or issues. I also have screenshots as proof of my balance and withdrawal request. Additionally, I did not use any bonus funds, so there are no wagering requirements involved.

I hope the withdrawal will be processed properly and without complications, as expected.

If anyone has had similar experiences or knows how long withdrawals usually take, I would appreciate your input.

Thank you

Disputed Casino Wazamba Casino

Reason Delayed payment

Amount €1756

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @inas,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Wazamba Casino

• Representative

2 weeks ago

Dear AskGamblers,

Our review confirmed that the balance loss occurred during a session initiated by a valid login.

Kind Regards,
Wazamba Team

Wazamba Casino

• Representative

2 weeks ago

Dear Inas,

After a thorough investigation, we must inform you that we are unable to fulfill your request for a refund.

Our security logs indicate that while no login was recorded from your usual device.

According to our Terms and Conditions (Section 9: Account Security), the account holder is solely responsible for the confidentiality of their login information and any actions taken on the account.

As the transactions were made via a successful login, the responsibility for this activity remains with the account holder.

Consequently, the matter has been finalized.

Kind Regards,
Wazamba Team

inas

2 weeks ago

Hello,

Thank you for your response and for forwarding my case to the relevant department.

I kindly ask that the investigation is reviewed carefully, as I strongly believe that I was not responsible for the full loss of the funds on my account.

I appreciate your assistance and I look forward to your update.

Kind regards,
Inas

Wazamba Casino Complaint Stats

Resolved 55 / 61

Avg. Amount $2,195

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Wazamba Casino Complaints

See all complaints for this casino

Pending Withdrawal and delayed transaction

Dear ASKGAMBLERS Team,

I am writing to complain about my pending withdrawal request, which I have been waiting for for 6 days.

According to the usual processing times, withdrawals are typically completed within a shorter period, but my payment has not yet been received. I don't think it's worth waiting any longer, if they wanted to send it, they would have sent it long ago.

Here are my details for reference:

< personal information removed >

Withdrawal amount: 40000HUF = 112,98 EUR

Transaction date: 23/05/2026

Transaction id: 1e624341-5a77-4738-a796-42d725ba543f

I would appreciate a clear update on when I can expect the funds to be processed.

Thank you in advance.

Kind regards,

Unresolved

Ft40,000

Casino will not pay

I put in a withdrawal request on May 3rd. Today is May 13 and no payout all I keep getting told is there are delays and thank you for your patience. I have all chats and emails to support my claim. Their terms of service state 3 days. I have contacted them on numerous occasions and keep getting the run around answer. Everything is an excuse as to why they can’t process the withdrawal. They have even given me excuses that the payment provider was down which it wasn’t because I contacted them. All I want is my funds sent and stop making excuses. After doing a lot of research online it sounds like this happens often there.

Resolved

$750

Ignoring and attempts to delay the payment

Hi.

On 03/29/2026, I sent a withdrawal request in the amount of 500 euros, which was successfully credited to my wallet. After that, there were still around 600 euros left on my account, which I also wanted to withdraw, but I couldn't do it right away, because the site has a withdrawal limit of 1 every 24 hours and no more than 500 euros at a time.

Logged in the next day after the call to receive 1 request for withdrawal of 500 euros, and you will receive a notification that the "Account is frozen". Wazamba blocked 600 euros, which stopped at the account after the withdrawal of the first 500 euros.

I contacted the support service, where they told me that they would contact me by email. I haven't received any messages for several days. I found information on the 2nd page about what I did and what the name of the house was. I found out that this is possible due to the fact that Wazamba is called "Requesting payment details for manual withdrawal".

I immediately sent a reply to the message, providing all the necessary details for withdrawing funds to my bank account. Today is 05/06/2026. The funds have not been credited to my account.

I tried to find out how long it takes to pay into the account upon registration, but they did not answer me. I also did not receive a reply to my email stating that I had been contacted at work. I get standard unsubscriptions in the support chat, and it all looks like an attempt to delay time so that I forget and leave them the money I won...

To be honest, I'm shocked that I was lucky enough to win 1,100 euros, 500 of which you sent to my wallet, and the last 600 you decided to simply block the account.

Help me solve this problem so that the remaining 600 euros can be sent to the banking details that I sent to Wazamba in their message in my mailbox.

Thank you.

Resolved

€600

Major payment delay

I won 13500$ and im only able to withdraw 750 at a time. The issue is that my withdrawals are taking a very long time, I requested a withdrawal on the 25th of March and its now April 6th. Since I have a lot to withdraw its going to take me ages to withdraw my full win. I already emailed support about this issue but the withdrawal is still pending as of today. I would like help to solve this delay and get my win in a timely manner. Thank you.

56h left

$13,500

Withdrawal still pending review

I made a withdrawal request 5 days ago , the terms and conditions state 1 to 3 days for processing and my withdrawal is still under review , I have reached out to support agents numerous times all just saying there is a delay, support team was very unhelpful refused to state what was causing the delay or how long it would be before the withdrawal would be processed and ended the chat stating to email support what good is it chatting with support and being told them to email to ask the same question , bank transfers are now instant payments it should not take this long to process a withdrawal in this day and age and they are way past the time they state in their own terms and conditions

Resolved

€200

Delayer payout of 150 Euro

Dear AskGamblers,

I want to file a complaint for Wazamba Casino. I made a withdrawal request on 23 of March, now it's the 7th day and I still have no information about the payment it says only they are processing it.

The company says it takes 1-3 days for the payment to be paid but this is delayed for no reason. The support keeps saying automatic message that they have a lot of requests and they are working on it. I really like the casino but this has made me very worried since is the first time I have played there and never experienced a delay like this before.

I have seen also some undisclosed complaints here about the company and it's making me more worried thinking I will probably never get my winnings.

I kindly ask for your help so we can find a solution or a response from the casino because this is making me very anxious.

Thank you

Resolved

€150

Unjustified 46 day delay of a 29750 HUF refund

I am filing this formal complaint against Wazamba Casino due to an extreme and unjustified delay in processing a refund of 29,750 HUF.

Timeline of events:

February 7th, 2026: I provided my correct bank details (IBAN) via email after a previous technical error.

February 25th: I contacted Live Support, where an agent named 'Tamás' promised high-priority handling and a resolution within 48 hours.

March 25th: It has been 46 days since I provided the correct details, and 1 month since the explicit promise of a quick resolution.

I have received no updates, and my emails are being ignored. My bank (OTP Bank) has confirmed that no funds were ever received or held by them. I demand the immediate processing of my refund and a SWIFT/payment confirmation document.

Update: As of today, March 25th, my account has been locked by the casino with a false claim of too many failed login attempts. This is clearly an attempt to prevent me from accessing my account while my refund is still pending.

Unresolved

Ft29,750

Blocked funds and account

I deposited €100 at this casino after seeing a promotion stating that if a player deposits €100 and places a bet with odds of 1.5 or higher, a bonus would be granted.
After depositing, I placed my first qualifying bet according to the promotion requirements. The bet lost. Immediately after this first bet was settled, my account was suddenly restricted by the casino.
At that moment, I still had approximately €130 remaining in my account balance (deposit and/or bonus funds). However, the casino blocked my account and prevented me from both withdrawing the remaining funds and continuing to play.
I contacted the casino support several times to request clarification and resolution. Unfortunately, the operator either ignored my communications or refused to provide a clear explanation for the restriction and the blocked balance.
I believe this situation is unfair because:
I followed the promotion requirements by depositing €100 and placing the required bet.
My account was restricted immediately after the first bet.
My remaining balance of €130 has been locked without a clear justification.

Resolved

€100

Delayed bank transfer withdrawal

I would like to provide an update regarding my withdrawal at Wazamba Casino.

I submitted a €840 withdrawal via bank transfer on Thursday evening at around 9 PM, and today is Friday, meaning over 8 calendar days / 6 business days have passed.

I have contacted support multiple times via email and live chat. I also asked whether I need to submit any documents for verification, and they confirmed that my account is fine for now.

The deposit was never a problem, and funds were credited instantly, but the withdrawal process is taking far too long. Despite this, I keep receiving the same generic responses, with no concrete timeframe or progress update. I have all screenshots of messages and the withdrawal request showing when it was submitted and their replies.

The withdrawal is still marked as “Under Review / Pending with Finance Department”.

I am posting this to document the situation and will update this comment once the withdrawal is completed

Resolved

€840

2400AUD Delayed payment

Good day everyone, today I make a complaint against Wazamba Casino because they have not paid my withdrawals after 7 bussiness days. This is extremely worrying since I can't contact their support team in no way, when I ask in live chat about my withdrawal, their agents keep giving automated answers and emails aren't answered. My account doesn't require verification neither...

I'm really desperate and I consider AG team my last possible solution in this team, hopefully I get paid by Wazamba Casino soon, thank you very much to both parties for taking your time to read this, I wish you all a good rest of your day.

Resolved

$2,400