Complaint #134 Wazamba Casino

Account not closed responsible gaming issue

By hiba84

3 years ago

Hello Askgamblers I really hope you can help with this casino. It's a responsible gaming issue.

I sent them a first email weeks ago to close my account since sometimes I tend to have gambling control issues. Usually on other sites that are the purpose of responsible gaming I always have the option of deposit limit and cooling off exclusion period options. If needed always used them. In this casino well I can't. So when I went to their responsible gaming option it says as per their policy to contact them via email and they will do it within 24hours which I find very long for someone who has issues and tend to keep putting money to win. I sent them the email and no answer at all so well because of that I kept playing and depositing and losing so again I sent them another email!!! Asking them to close the account again!! And to refund me what I did deposit since asking them and no action was done!!!!!!! I did my due as per site and asked them to close the account again no answer at all!! I could if kept depositing again but I controlled myself even tho my account is still open. I understand its personal issue but as per any casino regulations they should respect that and close the account since the first email but not even done after the 2nd email!!!! ( sent December 22nd) now it caused me losses I can't afford! I'm asking you to help me make them close the account but especially get me refund of all deposits that were made since my last withdrawal or the first time I asked to close it since it's their fault if it would have been closed I wouldn't play and they should have that available to any player not after 24h and they seem to do it on purpose and that's not something to play with!!! And I will not stop here if they don't want to refund me the loss I had because of them.

Please help so they can answer because I explained all of this and still no answer!! And this is a violation of responsible gaming and casino regulations.

Thanks

Disputed Casino Wazamba Casino

Reason Terms violation

Amount $300

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

hiba84

2 years ago

hello !

all good I received the payement you can close this complaint thanks for your help

AskGamblers

• Support Team

2 years ago

Dear @hiba84,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wazamba Casino

• Representative

2 years ago

Dear all,

Please be informed that the payment was processed from our side today.

Best regards,
Wazamba.com

Wazamba Casino Complaint Stats

Resolved 55 / 61

Avg. Amount $2,195

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

Wazamba Casino Complaints

See all complaints for this casino

Pending Withdrawal and delayed transaction

Dear ASKGAMBLERS Team,

I am writing to complain about my pending withdrawal request, which I have been waiting for for 6 days.

According to the usual processing times, withdrawals are typically completed within a shorter period, but my payment has not yet been received. I don't think it's worth waiting any longer, if they wanted to send it, they would have sent it long ago.

Here are my details for reference:

< personal information removed >

Withdrawal amount: 40000HUF = 112,98 EUR

Transaction date: 23/05/2026

Transaction id: 1e624341-5a77-4738-a796-42d725ba543f

I would appreciate a clear update on when I can expect the funds to be processed.

Thank you in advance.

Kind regards,

Unresolved

Ft40,000

Casino will not pay

I put in a withdrawal request on May 3rd. Today is May 13 and no payout all I keep getting told is there are delays and thank you for your patience. I have all chats and emails to support my claim. Their terms of service state 3 days. I have contacted them on numerous occasions and keep getting the run around answer. Everything is an excuse as to why they can’t process the withdrawal. They have even given me excuses that the payment provider was down which it wasn’t because I contacted them. All I want is my funds sent and stop making excuses. After doing a lot of research online it sounds like this happens often there.

Resolved

$750

Ignoring and attempts to delay the payment

Hi.

On 03/29/2026, I sent a withdrawal request in the amount of 500 euros, which was successfully credited to my wallet. After that, there were still around 600 euros left on my account, which I also wanted to withdraw, but I couldn't do it right away, because the site has a withdrawal limit of 1 every 24 hours and no more than 500 euros at a time.

Logged in the next day after the call to receive 1 request for withdrawal of 500 euros, and you will receive a notification that the "Account is frozen". Wazamba blocked 600 euros, which stopped at the account after the withdrawal of the first 500 euros.

I contacted the support service, where they told me that they would contact me by email. I haven't received any messages for several days. I found information on the 2nd page about what I did and what the name of the house was. I found out that this is possible due to the fact that Wazamba is called "Requesting payment details for manual withdrawal".

I immediately sent a reply to the message, providing all the necessary details for withdrawing funds to my bank account. Today is 05/06/2026. The funds have not been credited to my account.

I tried to find out how long it takes to pay into the account upon registration, but they did not answer me. I also did not receive a reply to my email stating that I had been contacted at work. I get standard unsubscriptions in the support chat, and it all looks like an attempt to delay time so that I forget and leave them the money I won...

To be honest, I'm shocked that I was lucky enough to win 1,100 euros, 500 of which you sent to my wallet, and the last 600 you decided to simply block the account.

Help me solve this problem so that the remaining 600 euros can be sent to the banking details that I sent to Wazamba in their message in my mailbox.

Thank you.

Resolved

€600

Casino not processing withdrawal

Hello,

I would like to report my current situation regarding a casino withdrawal. I have a total of €1,756 in my account, but so far I was only allowed to withdraw €1,500, as that is apparently their maximum limit per transaction. I requested the withdrawal on Sunday at around 10 AM, and I still haven’t received the money.

For now, I am still waiting, but I want to have this publicly documented in case there are any delays or issues. I also have screenshots as proof of my balance and withdrawal request. Additionally, I did not use any bonus funds, so there are no wagering requirements involved.

I hope the withdrawal will be processed properly and without complications, as expected.

If anyone has had similar experiences or knows how long withdrawals usually take, I would appreciate your input.

Thank you

Rejected

€1,756

Major payment delay

I won 13500$ and im only able to withdraw 750 at a time. The issue is that my withdrawals are taking a very long time, I requested a withdrawal on the 25th of March and its now April 6th. Since I have a lot to withdraw its going to take me ages to withdraw my full win. I already emailed support about this issue but the withdrawal is still pending as of today. I would like help to solve this delay and get my win in a timely manner. Thank you.