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Palace of Chance Casino - Waiting months for my winnings

REJECTED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 600
Posted on August 8, 2017

I have been waiting over 6 months for my winnings which is over $600.00. I call and get the same response that they will excalate my complaint but nothing ever happens. I sent all my prove many months ago and nothing they had sent me. I am a senior who plays online since I am disabled. I think it is terrible they would pay what I really need. Please can you help me with this problem. Thank you God Bless

Posted on August 12, 2017

Hi Linda--

First, I'm so very sorry for the delays and difficulties you've experienced with this and I genuinely want to help have this resolved for you as quickly as possible.

I tried to locate your account using the information you provided to AskGamblers, but I could not find anything under that username or email address. Can you please send me a private message here at AskGamblers with the correct username and the email address associated with your casino account?

As soon as I receive this information, I'll dive straight into your issue.

Much appreciated,

Tawni

AskGamblers
Posted on August 15, 2017

Dear @lindarettig1958,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on August 26, 2020

This complaint has been rejected by our system due to your inactivity in answering within the given time frame for a respond. It is not very nice to throw accusations against the casino and then never to return and cooperate in solving the issue. If you accidentally missed the given time frame to respond, please contact our support, explain what happened and request the complaint to be reopened.

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