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Palace of Chance Casino - Waiting months for my winnings

REJECTED
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lindarettig1958 United States
Posted on August 8, 2017.

I have been waiting over 6 months for my winnings which is over $600.00. I call and get the same response that they will excalate my complaint but nothing ever happens. I sent all my prove many months ago and nothing they had sent me. I am a senior who plays online since I am disabled. I think it is terrible they would pay what I really need. Please can you help me with this problem. Thank you God Bless

Palace of Chance Casino
Posted on August 12, 2017.

Hi Linda--

First, I'm so very sorry for the delays and difficulties you've experienced with this and I genuinely want to help have this resolved for you as quickly as possible.

I tried to locate your account using the information you provided to AskGamblers, but I could not find anything under that username or email address. Can you please send me a private message here at AskGamblers with the correct username and the email address associated with your casino account?

As soon as I receive this information, I'll dive straight into your issue.

Much appreciated,

Tawni

AskGamblers
Posted on August 15, 2017.

Dear @lindarettig1958,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

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This offer is not applicable to residents of Great Britain.

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