Not refunding my deposits after closing my account

Hi,

I am experiencing an issue with my Vivaspin account regarding two card deposits.

When I opened my account and attempted to play, I deposited via my bank card. The money was withdrawn from my bank account, but the funds never reached my Vivaspin account. I attempted this twice, €100 each time, for a total of €200.

After this, I chose to deposit via cryptocurrency, which worked. Unfortunately, I incurred significant losses and therefore decided to close my account.

During the account closure process, I informed Vivaspin that there were two pending card deposits on their side and requested that these either be cancelled or refunded once received.

I have contacted support multiple times for an update, but I keep receiving the same response that the issue is being reviewed by another department. No concrete progress or resolution has been provided.

I have already submitted payment proof to Vivaspin, which is also attached here for reference.

I would appreciate a clear update and a resolution as soon as possible.

Kind regards,