Complaint #2 Vivaspin Casino

Missing 500 Free Spins Promotion No Resolution from Support

By Daniel G.

2 months ago

I am submitting this complaint regarding Vivaspin casino.

I registered and made a deposit specifically to participate in a promotion that offered 500 free spins. However, after completing the deposit, the free spins were never credited to my account.

I contacted customer support multiple times, but I only received repeated responses stating that the issue has been forwarded to the relevant department. No actual solution or update has been provided.

I believe this is unfair, as I deposited money based on this promotion, which has not been honored.

I am requesting:

Either the credit of the 500 free spins as advertised, or

A fair compensation for the missing promotion

I can provide screenshots and proof of the promotion, deposit, and communication with support if needed.

I hope this issue can be resolved as soon as possible.

Thank you.

Disputed Casino Vivaspin Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Denis66

• Albania • 2 reviews

2 months ago

Received thanks

Vivaspin Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $119

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Vivaspin Casino Complaints

See all complaints for this casino

Not refunding my deposits after closing my account

Hi,

I am experiencing an issue with my Vivaspin account regarding two card deposits.

When I opened my account and attempted to play, I deposited via my bank card. The money was withdrawn from my bank account, but the funds never reached my Vivaspin account. I attempted this twice, €100 each time, for a total of €200.

After this, I chose to deposit via cryptocurrency, which worked. Unfortunately, I incurred significant losses and therefore decided to close my account.

During the account closure process, I informed Vivaspin that there were two pending card deposits on their side and requested that these either be cancelled or refunded once received.

I have contacted support multiple times for an update, but I keep receiving the same response that the issue is being reviewed by another department. No concrete progress or resolution has been provided.

I have already submitted payment proof to Vivaspin, which is also attached here for reference.

I would appreciate a clear update and a resolution as soon as possible.

Kind regards,

Resolved

€200