Viggoslots Casino - Withdrawl not being processed

Dear @Msblues4433,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amount is 2000$.

Hello MSBLUES4433,

We've gone through your account, your last withdrawal had been cancelled as you had generated the winnings from the game of the month so the maximum allowable amount is €150, which was credited back to your casino account which you have applied for the withdrawal yesterday. You have already received an email for the same.

Our finance team will have a look at your latest withdrawal soon!

Thank you for your cooperation.

Best regards,
Viggoslots Casino.

You guys canceled my previous request of withdrawl and removed my winning apart from 150$. My issue now is the fact. I tried to withdrawl that weeks ago. You kept canceling it, and making me verify my documents for the third or forth time. Now in the mean time I was still happy with your services. I made deposits on my ac out while waiting for approval of my documents. So in reality...... my winnings were actually notnONLY from the spins of the month. I also had my own money on the account.

And I'm back to the exact same situation with you guys.... waiting..... my NEW withdrawl request is past the 48 hour time frame you provide ... and it's still sitting there.......it's still not in my account.....

Hello MSBLUES4433,

We're glad to inform you that your withdrawal has been processed from our end.

Sometimes, the withdrawal takes a bit longer than usual due to heavy work but we always try to process all the withdrawal as quickly as possible.

We thank you for your cooperation.

Best Regards,
Viggoslots Casino

Dear @Msblues4433,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.