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Viggoslots Casino - Withdawal canceled

RESOLVED
Complaint Info
Disputed casino Viggoslots Casino
Reason Declined payment
Amount € 30.12
Tonto82 Finland
Posted on March 26, 2019

Hi! Got 50 freespins on viggoslots casino. Before that i did have 0 euro on my account so no active bonus. I won 5 euro on freespins and kept playing till i got 30.12 euro. Then i desided withdraw them. They ask my documents for verification and i did send them and they pass. Then got mail that my withdraw canceled. I have sent mail twice To ask why but they dont anwser.

Tonto82 Finland
Posted on March 26, 2019

Got mail today and winnings on my account so lets hope this time withdraw is succesfull.

Hi Toni,

We have got an answer from the finance department. They have made a misstake and uploaded your winnings back to your gaming account. We are sorry for the misstake!

Have a continuously nice day!



Med vänliga hälsningar/Best regards,

Viggoslots Support

Klara Andersson

www.viggoslots.com

AskGamblers
Posted on March 26, 2019

Dear @Tonto82,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Viggoslots Casino Complaints

  • 18 of 21 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 860 USD avg amount

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