at the 27th of january I've uploaded all needed documents to verify my account and pay out my win.
after that my verification button was gone so i can't check my status.
3 times I contacted the support to ask about my verification.
every time they tell me that the process takes 1-7 days, my documents are uploaded and my verification is still not completed.
now 2 weeks are over and I'm still waiting. every payout denied until the verification is finished.
I'm really sad that I have to wait so long time and I hope you can help me to get my money as soon as possible.