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Viggoslots Casino - Haven't received my winnings yet


Complaint Info

Disputed casino

Viggoslots Casino


€ 447.3

Posted on April 4, 2019

I played at Viggoslots and managed to win a decent amount of 447,30 EUR. I made a withdrawal request on March 27 at 10:56 am (GMT). After a short pending period the request was approved and paid out according to the friendly customer service on live chat. Now it's the evening of April 3 but I still haven't received my winnings. I can't get a clear response from the casino about why the money hasn't come. The customer service on live chat has been very friendly.

Posted on April 4, 2019

An update on this complaint:

- I have enclosed a screen shot from the casino showing the approved withdrawal with date and time
- I still haven't received the money and it's now almost 6 pm Finnish time on April 4
- Earlier today the friendly customer support promised to contact me soon by e-mail after they consulted with the casino's finance department, but I still haven't received any information on why the payment is so much delayed and where they money actually is

Posted on April 5, 2019

Dear Monttma,

We want to congratulate you on your winnings, and what to say thank you for this kind words about our live chat. I have been look into your account and can see that we have send your money to this account you have make request for. That i could see its your winnings money was send from us 2019-03-27. I will ask you double check so you have written the correct bank account when you requested the withdrawal. For more information please send email to us Suppor­t@V­igg­osl­ots.com and they will do the best to help you with your case.

Best regards,

Viggoslots casino

Posted on April 5, 2019


Thanks for your reply.

Yes, the money was paid out on March 27, but it never made its way to my bank account. All the information was correct.

Yesterday evening I was told by your kind customer support agent that the money had been returned to you for some reason. We agreed on a rewire, this time to my another verified bank account. I was told that the payment was made to that account this morning. When the money arrives, I will update this complaint.

Thank you for your cooperation and have a nice weekend!

Kind regards

Posted on April 5, 2019

I have now received the missing funds. This complaint can be closed. Thank you very much Viggoslots and all the best! :)

Posted on April 5, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.