Complaint #3 ViciBet Casino

Payment delay 22 days

By Jeremy B.

3 months ago

Hello,

I am experiencing a serious issue with Vicibet Casino. My withdrawals have been pending for three weeks with the following details:

• ID: 822970241 – €495.00 (February 15)

• ID: 825652125 – €479.00 (February 17)

• ID: 827768457 – €489.00 (February 18)

This represents a total of €1,463.00 currently pending.

To provide more context:

• I have already completed €10,457 in split withdrawals without ever being asked to complete a KYC verification.

• I fully respect the limits set for my VIP level (€500/day and €7,000/month), and none of my individual withdrawals exceed €500.

• The casino policy states a 3 to 5 business-day processing time, which has now been largely exceeded.

• Customer support remains very vague and only asks me to keep waiting.

• I have never claimed any bonus, and I still have a significant amount left to withdraw, over €10,000.

I would greatly appreciate your assistance in understanding why these withdrawals are being delayed and in helping to ensure a quick release of my funds.

Thank you in advance for your support.

Mail:<removed>

Disputed Casino ViciBet Casino

Reason Delayed payment

Amount €1463

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jejstone83

• France

2 months ago

Hello Vicibet,

I have finally received my withdrawals. I am pleased that my account has now been successfully verified and validated. I hope there will be no further issues regarding my withdrawals from now on. If any other problem arises in the future, I will contact AskGamblers once again to resolve the matter.

Kind regards,
Thank you.

Bonnard Jeremy

ViciBet Casino

• Representative

2 months ago

Dear Jejstone83,

We are pleased to inform you that your account verification and your latest withdrawal request have been successfully completed.

We truly appreciate your cooperation and patience and we’ll make sure to keep you informed every step of the way.

Kind Regards,
ViciBet Casino Team

AskGamblers

• Support Team

2 months ago

Dear ViciBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

ViciBet Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $1,625

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

ViciBet Casino Complaints

See all complaints for this casino

Problem with verification when withdrawing money

Hello on 4.12. 2025, I made a withdrawal at the Vicibet casino. It was an amount of 32,250, which I sent three times.

The casino then asked me to send them some documents for verification. They asked for a photo of my ID card, a selfie with my ID card, an account statement, and a photo of my payment card. I provided them with everything. Finally, they wanted a photo of the back and front of the payment card from which the deposit was made. I sent this too...

When I look at my player account in the verification section, it still says that my card is being verified. It also says that verification can take up to 24 hours, but my card has been verified for more than 150 hours. In total, verification takes more than a month.

When communicating, I only get a blank response from the casino, and the same thing... that they are verifying it. I am a fairly active player and have accounts at several casinos, so I know that the verification process does not take that long. I also used a bonus while playing, but it was a no-roll bonus.

It seems quite unfair to me that they don't want to send me the money I won fairly. I'm attaching a few screenshots. Thank you for your help.

Prejza

Unresolved

Kč32,250