888 Casino - Having troubles with verification, account closure and withdrawal

Charlton United Kingdom
posted on February 18, 2015.

I opened an 888 account on the 13th of February 2015. This is the 3 time I have had an account with 888. Previous reasons for closing the account was due to the poor odds of actually winning however I do like to give things another chance.
I actually won that night a total of £528 and was very pleased until I decided to withdraw my winning. At this point I was asked to verify my account. I tried to put in my driving licence details as requested but it would not accept them.
I made calls to customer support who were very unhelpful furthermore they have closed my account due to a comment I made regarding gambling addiction. I did not say or mean that I had a gambling problem.
As it stands I now have a closed account and no idea how I am suppose to withdraw my £528. I think it is a disgrace that I had to email operations and wait up to 72 hours for 888 to explain to me how I get my money. I am absolutely shocked that there is no phone support for an online casino for cases like this.
Other than emails telling me they have receive my emails which included a copy of my driving licence I have had nothing of any use. I have phone customer support approx 12 times since the 13th February and they have been unhelpful yet again promising call backs and emails but delivering nothing.

I received an email yesterday the 17th stating that my withdrawal request has been confirmed however I then receive another email asking me to upload my ID via cashier. As mentioned I do not have access to my account due to 888 closing it.
All I would like is my money. They are quick to take my money but are not good at paying out. I am still non the wiser despite phoning customer support again today who asked me to email them with a copy of my driving licence and that they would forward to operations department. I was told I would receive an email in 20 mins with confirmation. That was 2 hours ago!!
Please help.

posted on February 22, 2015.

Hi Charlton,
We would very much like to help resolve this issue with you.
Please give us your 888casino username so we can check your specific issue and take care of it as soon as possible,
thank you for your patience,
888casino team.

posted on February 22, 2015.

Our Operations team checked and everything is fine now, the withdrawal will be paid out tomorrow.
Thank you for your co-operation,
888casino team.

posted on February 26, 2015.

Did you received your winnings, can we close this complaint? Thank you.

posted on March 1, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.