Hello,
I recently set up an 888 account to try the FreePlay offer, went through the wagering requirement and then after some wins and losses I was up £145 which I decided to withdraw, as expected I was asked to verify my ID (told my withdrawal had been declined and sent to bankroll) so I uploaded my passport and got an email to say it had been approved and that I could proceed with withdrawals etc,
I then went to withdraw the £145 again and after 2 days got another email saying it had been declined and that I needed to upload my passport for verification, I emailed support to say that I had already done this and been approved but as yet haven't heard back,
Today I uploaded my passport again in case it was an error and got an email to say it had been approved again,
I don't want to try & withdraw the money at the risk of getting declined again and potentially blocked but don't seem to be getting anywhere hearing from support either,
Any ideas, I'd like to be able to withdraw the money and have some confidence that any future winnings I'll actually be able to get hold of,
Many thanks
Chris
Complaint Info
This has now been sorted, I got an email from Customer Services confirming the ID had been successful and the funds will be in my account within 7 days...fingers crossed!
Good to hear! Yes, your withdrawal is being processed. Please contact our Support team if you should have any further queries.
Regards,
888casino team

Dear @MrM_UK,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.
888 Casino Complaints
- 327 of 361 resolved
- 1 day avg response
- 1 week avg complaint life
- 8,536 USD avg amount
-
Unresolved
888 Casino - I haven't gotten my withdrawal and I can't login to my account
$9,000
Unresolved
888 Casino - I haven't gotten my withdrawal and I can't login to my account
These scammers haven’t paid me my withdrawal of 9000$ and it’s been 6 days. My account is fully verified and complete. I’ve already received one ...
-
Unresolved
888 Casino - Delaying payout
$28,000
Unresolved
888 Casino - Delaying payout
I am trying to withdraw 28k from 888 for over a week. I had successful withdrawals before attempting to withdraw a larger amount. I have been asked ...
-
Unresolved
888 Casino - 888 Casino lengthy withdrawal process
$90,000
Unresolved
888 Casino - 888 Casino lengthy withdrawal process
I am writing to formally express my dissatisfaction with the significant delays and lack of resolution surrounding my withdrawal requests at 888 ...
-
Unresolved
888 Casino - Have not heard anything back from them
$10,336
Unresolved
888 Casino - Have not heard anything back from them
I have deposited thousands and thousands of dollars with zero issues. I gave up trying to win on this site so tried to withdraw the rest of my money $ ...
Have trouble with 888 Casino?