Ag Awards

888 Casino - Verification accepted, withdrawal denied asked to verify ID again

Complaint Info
Disputed casino 888 Casino
Reason Verification issues
Amount £ 145
MrM_UK United Kingdom Message
Posted on May 23, 2017

I recently set up an 888 account to try the FreePlay offer, went through the wagering requirement and then after some wins and losses I was up £145 which I decided to withdraw, as expected I was asked to verify my ID (told my withdrawal had been declined and sent to bankroll) so I uploaded my passport and got an email to say it had been approved and that I could proceed with withdrawals etc,

I then went to withdraw the £145 again and after 2 days got another email saying it had been declined and that I needed to upload my passport for verification, I emailed support to say that I had already done this and been approved but as yet haven't heard back,

Today I uploaded my passport again in case it was an error and got an email to say it had been approved again,

I don't want to try & withdraw the money at the risk of getting declined again and potentially blocked but don't seem to be getting anywhere hearing from support either,

Any ideas, I'd like to be able to withdraw the money and have some confidence that any future winnings I'll actually be able to get hold of,

Many thanks

MrM_UK United Kingdom Message
Posted on May 23, 2017

This has now been sorted, I got an email from Customer Services confirming the ID had been successful and the funds will be in my account within 7 days...fingers crossed!

Posted on May 23, 2017

Good to hear! Yes, your withdrawal is being processed. Please contact our Support team if you should have any further queries.

888casino team

Posted on May 27, 2017

Dear @MrM_UK,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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