Complaint #3 Vegasoo Casino

Payment delayed for too long, awaiting the process to finalize

By Tom Robin B.

4 years ago

I need some help regarding vegasoo casino, i have been waiting for 30 days for my cashout, the cashout is about 3500$ and all they do is say they escalate it and that its top priority, this is all they say about this issue but they never do anything about it. All the documents are verified and everything should be ok. They promised me 9 march that i would get them and now its 1 month later but still nothing. Please help

Disputed Casino Vegasoo Casino

Reason Delayed payment

Amount $3500

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Vegasoo Casino

• Representative

4 years ago

Hi CASINOKING,

We are glad to hear that you have already received your funds.

Should you have any other queries do not hesitate to contact us, we are more than happy to help.

Regards,
Vegasoo Casino team

Casinoking

• Norway • 2 reviews

4 years ago

The money is sent. Thank you for the help and support.

Vegasoo Casino

• Representative

4 years ago

Hi CASINOKING,

Kindly note your Payment has been manually processed earlier this morning. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.

We want to thank you for your continued patience throughout your case , should you require further assistance do not hesitate to contact us, we are more than happy to help.

Regards,
Vegasoo Casino Team

Vegasoo Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $3,500

Avg. Complaint Duration 17 days

Avg. Response Time 3 days