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VegasHero Casino - Delayed payment of nearly 3 weeks

RESOLVED
petermarsh United Kingdom
posted on November 9, 2018.

I made a withdrawal on 20/10/2018, after supplying all my documents including holding my I.D next to my face, I have been fully verified, however Im still waiting for my withdrawal to be processed. Delaying my withdrawal this long is totally unacceptable, and there is no need to as I am fully verified with up to date documents.

AskGamblers
posted on November 20, 2018.

This complaint has been reopened as per VegasHero Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on November 20, 2018.

Dear PETERMARSH,
I just checked with the payments team and your withdrawal has been approved :)
Let me know if you need any further assistance.
Many thanks!

AskGamblers
posted on November 24, 2018.

Dear @petermarsh,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

petermarsh United Kingdom
posted on November 24, 2018.

My winnings has finally been received. Thanks

AskGamblers
posted on November 25, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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