Currently experiencing problems with Vegas Hero.
I requested a withdrawal for 1183.20 pounds
Submitted all verification, now they want to bank transfer the money despite using a different payment method.
I have contacted them for several weeks to find out what is happening - sent photo of card including IBAN and BIC code, but the withdrawal has still not been sent to me.
I was told it would take 72 hours once all documents were received but I have been messed around to stall and delay payment.
I have emailed 5 or 6 times and been on Live Chat 10+ times to find out why it is taking so long.
I am told I am in a queue for the withdrawal despite the website stating 72 hours to process.
It has been escalated 4 times but nothing has been done about it.
At this stage I am extremely annoyed that they have not honoured their terms and conditions and I would like an explanation as to why I still have not received my winnings.
I recommend staying away from this casino group entirely.