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VegasHero Casino - 10 weeks withdrawal time

Complaint Info
Disputed casino VegasHero Casino
Reason Delayed payment
Amount £ 1183.2
Posted on July 21, 2020

Currently experiencing problems with Vegas Hero.

I requested a withdrawal for 1183.20 pounds

Submitted all verification, now they want to bank transfer the money despite using a different payment method.

I have contacted them for several weeks to find out what is happening - sent photo of card including IBAN and BIC code, but the withdrawal has still not been sent to me.

I was told it would take 72 hours once all documents were received but I have been messed around to stall and delay payment.

I have emailed 5 or 6 times and been on Live Chat 10+ times to find out why it is taking so long.

I am told I am in a queue for the withdrawal despite the website stating 72 hours to process.

It has been escalated 4 times but nothing has been done about it.

At this stage I am extremely annoyed that they have not honoured their terms and conditions and I would like an explanation as to why I still have not received my winnings.

I recommend staying away from this casino group entirely.

Posted on August 25, 2020

The AskGamblers Complaint Team has discovered that, player has submitted a new complaint for the same issue. Therefore, this complaint has been rejected.

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