Hello, I'm a VIP player at the Vegas slot casino (www.vegasslotcasino.com) for a long time.Since juin 2011 I made over 133000$ in deposit. Friday June 1st, I won the sum of $ 35,000. I tried to withdraw the money but there was a problem with the bonus on my account and I could not. So I contacted the online help and the person, a man told me I could not withdraw this money because of the bonus. So as he said I have to play 30 times to make my bonus disappear but still not able I was playing with keeping an eye on the bank tab but the bonus does not disappear. I re-contacted the online help for the second times the same day and spoke with Jacqueline via chat . She wrote s I understand, because I speak french, and my help was in english, that I have to do 300 times my bet other than that I will not be able to have my money . I have rewritten 300 times and she repeated the order to be certain. then the chat has suddenly stopped by her. I had to do what she told me. I explained the games I played and the bet ,she told me 300 times my bet. I did what she told me and my winning amount could not be removed yet. So at the end of the 300 bet I had lost everything. Quebec time Monday morning, June 4th at 7:30, I contacted the help line again and at this time they gave me the phone number for my director Max. Max, who told me that there was indeed an error from the casino on my account. because the bonuses he gave me should never block my withdrawal . Usually I was able to withdraw my money minus the bonus. Also he told me that the person, Jacqueline, who told me to play 300 times was wrong. Max told me that I should be able to withdraw the money when I tried the first time without having to play the 30 times or the 300 times. I want to withdraw $35000 minus the bonus of $460 .I have followed the instruction that people of my online help given me. So for those reason I should be able to get my $35000 back in my account so I could make my withdraw. Sorry for my english but I'm not very good. I use google translate. I play casino in french and each times I try the online help it's in english... Since 1 week I try to solve the problem but it’s hard for me and because of time in Australia . I want to solve it fast I have fate in the casino, and I’m sure they want to keep me as a player
Thanks for helping me
