Ag Awards

Vegas Sky Casino - Winnings not paid out in time

Complaint Info
Disputed casino Vegas Sky Casino
Reason Verification issues
Amount R 22000
Posted on July 16, 2014

on the 2nd january 2014 i withdraw 22000zar which i won at vegas sky.They requested me to send my security documents to them for verification which was approved by the on the 3rd january 2014 .I did a online chat with a consultant and he told me that the 1st audit phase was approved on the 6th january 2014 and from that date it would take 2-5 business days to process the final payout,as today is the 15th january 2014 the payout period is overdue and i cant get hold of the casino via live chat been trying the whole day without success

Posted on January 16, 2014

I received a email from vegas sky that tHello,

We cannot find an account associated with this email address.

Please reply from your registered email address with your registered

full name, registered address, birthdate, and your correct login name.

Please also confirm with us which specific casino your question was

originally intended for.

When your account is found we can investigate and check the status.

If you have any further questions, please don't hesitate to contact us



Customer Servicehey cant find my account...HOW IS THIS POSSIBLE

Posted on January 16, 2014

Dear < name removed >,

We have received and verified the documents you sent. Thank you very much for your cooperation.


Vegas Sky Security Department

Warmest Regards,

< name removed >

Casino Manager

suppor­[email protected]­ega­ssk­yca­sin­­gas­sky­cas­

From the US or Canada 1-866-787-9164

From the UK 08-08-234-7521

All other countries dial +5999-433-8907 or to reach us by fax dial (866) 362-2864

This is the proof that my documents have been verified by the security dept

Posted on January 16, 2014

My money has been paid thank you case closed

Posted on January 18, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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