Complaint #3 Vave Casino

Money not credited and no info about license

By Klauss O.

3 years ago

I lost around 1600 euros in this casino and my last deposit of 100 euro is still not credited. I did contact the payment provider and they sent me all the proof that the crypto was sent correctly to the casino. I sent these proofs to the casino but they keep saying it’s under investigation my case. There is nothing to investigate once o sent the proof that the money have been sent to them by the payment provider BANXA.

I also asked to the live chat operator the information about the license and the gambling regulator and he told me I need to contact the support email to ask for it. Why is not stated on the website to everyone who wants to see?

Disputed Casino Vave Casino

Reason Amount not credited

Amount €100

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the casino's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

klaussober

• Brazil

2 years ago

And you will ignore my complaint about the casino license ? I am not surprised

Vave Casino

• Representative

2 years ago

Dear KLAUSSOBER,

We sincerely apologize for the delay in our response and any inconvenience this may have caused.

Regarding your concern about the absence of detailed transaction records, we understand the importance of addressing this issue effectively. Unfortunately, without a comprehensive record of transactions, it is challenging for us to provide a precise resolution.

We encourage you to reach out to our support team directly, where we will gladly assist you in obtaining a statement detailing all successful deposits. This will enable us to thoroughly investigate the matter and provide you with the necessary assistance.

Upon reviewing your complaint, we acknowledge your statement regarding the absence of deposits exactly matching 100 euros, even after minor adjustments. However, we have observed successful deposits exceeding the 100 euro threshold.

Furthermore, we are pleased to inform you that a refund of your deposit has been successfully processed. We have attached the refund confirmation as proof to this email.

Once again, we apologize for any inconvenience caused and assure you that we are committed to resolving this matter satisfactorily.

Thank you for your understanding and patience.

Best regards, Vave Casino

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per Vave Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Vave Casino Complaint Stats

Resolved 26 / 26

Avg. Amount $1,007

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Vave Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 18 out of 18 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Vave Casino Complaints

See all complaints for this casino

Confiscation of winnings without clear explanation and pending withdrawal

Dear AskGamblers Complaints Team,

I am submitting this complaint against Vave Casino regarding the confiscation of my winnings and the delay in processing my remaining withdrawal.

My withdrawal request of 494.85 USDT, with transaction/reference ID #4644439, was created on October 23, 2026, and its status was marked as pending.

After contacting the casino's support team to ask about the delay, I was informed that the casino's security department had identified activity allegedly considered fraudulent. The casino stated that my winnings had been deducted and that my account would be closed after the remaining balance was paid out.

I asked the casino to explain the specific reasons for this decision and to identify the exact Terms and Conditions I had allegedly violated. However, the response I received only stated that the deduction was made at the casino administration's discretion due to a breach of its Terms and Conditions. No specific rule, detailed explanation, or supporting evidence was provided.

I understand that casinos have the right to enforce their Terms and Conditions. However, I believe that a serious accusation of fraud and the confiscation of winnings should be accompanied by a clear explanation of the alleged violation.

I respectfully request that AskGamblers review my complaint and help me obtain:

A clear explanation of the alleged violation and the specific Terms and Conditions applicable to my case.

A review of the decision to confiscate my winnings.

Confirmation of the status of my remaining balance and withdrawal of 494.85 USDT.

Payment of any remaining funds that are rightfully owed to me.

I have retained the correspondence with the casino's support team and can provide screenshots and other relevant evidence.

I would appreciate your assistance in resolving this matter fairly and transparently.

Kind regards,

Resolved

Confiscated my 275 USDT winnings without providing evidence

I am submitting a complaint against Vave Casino regarding the confiscation of my winnings and the permanent closure of my account.

My account balance was 481 USDT in total. I deposited 206 USDT of my own money and earned 275 USDT in winnings.

Vave Casino confiscated my entire 275 USDT in winnings and returned only my original deposit of 206 USDT. The casino then permanently closed my account.

The casino sent me a message claiming that its security department had identified activity considered fraudulent. However, it did not provide any specific evidence, identify the transactions in question, or explain exactly what actions allegedly violated its terms and conditions.

The casino also stated that its management had made a final decision that was not subject to further review.

I believe this treatment is unfair because my winnings were removed without a clear explanation or supporting evidence being provided to me. I have not been given a reasonable opportunity to understand or challenge the accusation.

I request that AskGamblers investigate this case and contact Vave Casino to request a detailed explanation of the alleged fraud and the specific terms and conditions relied upon.

I am seeking the return of my 275 USDT in confiscated winnings. I am also requesting evidence supporting the casino's decision.

I can provide the casino's message and any available screenshots or transaction records to support my complaint.

Thank you for your assistance.

Resolved

Stealing money without answer

Good afternoon, AskGamblers

I requested a withdrawal of funds, after which Vave required me to complete verification. I provided all the documents requested by Vave from their verification list. I sent all the required documents several times and also attempted to contact technical support multiple times, but I did not receive a single response. Zero responses were received from Vave.

I contacted the live support team as well, but they were useless, could not help, and did not know anything about my case.

I was given a two-week deadline to submit all documents. I will now provide screenshots with the dates and my messages showing that I submitted all verification documents within the required time frame. Nobody reviewed them, as if nobody even existed on the other side.

After two weeks, I received an email stating that my account had been closed because I allegedly failed to provide the requested documents within the specified time. However, this is completely false. I have proof, which I am attaching in the screenshots.

-1 744$

Resolved

$1,744

Vave is refusing to approve my withdrawal

I made multiple deposits without any problems. Lost around $1000 and I made a withdrawal of $765 which is still under approval from vave casino. I went on chat support and one of their chat support people said is up to 3 days to receive my withdrawal. Second day I went again on chat and the person on chat support said they’ve got no time frame for this. Just as soon as possible. With vave casino if you lose your money you don’t need to make any checks you can make as many deposits as you want. Once you make a withdrawal they start messing around with you. No wonder their rating is 1.9 stars. I recommend anybody to stay away of this platform.

Resolved

$765

doesn't withdraw the money

Writing regarding my withdrawal request, which has now been pending for 3 days.

I haven’t received any updates, and no additional information or verification has been requested from my side.

I would appreciate an update on the status of my withdrawal and clarification on the delay.

For context, I have only been playing slots.

Looking forward for response.

Resolved

Complaint regarding confiscated winnings and account closure

Hello,

I would like to submit a complaint regarding an issue with Vave Casino.

I received a birthday bonus from the casino and decided to use it. I played normally and completed the wagering requirements associated with this bonus. After completing the wagering, my balance reached approximately $390.

All of my gameplay was done exclusively on slot games.

When I attempted to withdraw my winnings, I received an email from the casino stating that my account had been closed due to alleged "suspicious activity" and that all funds had been confiscated.

Unfortunately, because the casino immediately blocked my account, I no longer have access to my account to provide screenshots of the balance or wagering progress.

I did not engage in any fraudulent behavior, multi-accounting, bonus abuse, or any activity that would violate the casino’s terms. I simply used the birthday bonus offered to me, played slot games, completed the wagering requirements, and attempted to withdraw my winnings.

The casino has not provided any explanation or evidence regarding the alleged "suspicious activity".

I kindly ask AskGmablers investigate this situation and help mediate with the casino so that either:

The casino provides clear evidence of the alleged violation, or

My legitimate winnings of $390 are restored.

Thank you for your assistance.

Resolved

Operator ignored your Self Exclusion request and offered me bonuses instead

I am writing to escalate the lack of action by Vave and in particular one of their VIP manager named Hank. I first noticed the lack of responsible gambling options on their site and as requested I asked support in the chat. They then said they would escalate and I received an email from a ‘Hank’ from VIP team but this wasn’t a complaint about their product or service this is a support request about me feeling I need to be self excluded from the service and as you don’t allow anyone to do themselves I asked him.

I asked for their ADR provider and to speak to someone about my case but only got VIP manager, whom was one purposely ignoring my requests.

Below is the thread where I was very clear about what I want.

Unfortunately I didn’t receive any response at all but from next day started to receive bonuses from hank, while even if system generated or not is frankly proof that you do not have users welfare in mind. Post that email there was no follow up and in my weakness I went In and lost more funds I cannot afford to do, which in my eyes is all Hank and Vave care about, more money from users and not their welfare and against gambling regulations (around $1500-2000)

I also responded yesterday again as well as raising an escalation through their customer support, specifically asked to be self-excluded which I do not need to explain why and it is a legal requirement for you to carry out my request. This was more than 1 month ago and as you never did I lost more funds I was trying not to.

They have simply shut down my account and ignored the rest.

Resolved

$1,100

Delay in withdrawals from Vave Casino

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Withdrawals IDs:

#3193866 – 201 USDT

#3193862 – 339 USDT

Resolved

$540

Delayed withdrawal without reasonable explanation

Hello vave and askgamblers,

I have 1900 usdt in two withdrawals , 1000+900,and they not paying it .I am waiting long time for my money without any logical explanation.

All that support says, their financial department will approve withdrawal in timeframe that they not say.

Before this situation, every their withdrawal was almost instant and it make me asking about casino paying ability.

I feel frustrated and confused, and afraid for my money.

Please help me with this situation, I want to get my money, thank you after all.

Resolved

$1,900

Two USDT withdrawals delayed for too long

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Thank you for your attention and help.

Best regards,

Resolved

$1,110