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Complaint due to the withdrawal issue


1 year ago
Hello ,
I want to make some serious complaints about Vave casino. They pretend to be prestigious company, but they are not. Be careful with this company. On 25th January 2025, I deposited 28000 usdt on Vave casino and placed a bet on Bourne­mou­th-­Not­tingham
I bet for Bournemouth win and my bet was a win. The profit was 60990 usdt.
My deposits were (7000 usdt + 8000 usdt + 8000 usdt
+ 5000 usdt ) . According to them I breached their terms and conditions with the excuse of duplicate account which is absolutely a lie because I have bet before with them, and everything was ok. I have lost money with them before, and I wasn't accused of duplication but now that I won yes. They deducted my account balance of 55990 usdt and allowed me to withdraw only 5000 usdt (according to them I should withdraw only my last deposit). Be aware of these frauds who steal people's money. They didn't even allow me to withdraw my own money (28000 usdt) which I deposited nor withdrawing my winnings. They don't have arguments and real facts of what they accuse you of. Do not bet with these thieves. Be aware everyone, they are not like they pretend to be. I personally will take legal actions against them.
Disputed Casino Vave Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Vave Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Hello ,
You have not send any proof to justify your statements. I have not duplicated any account and you know it very well. You are just mad that I won with your casino and decided to close my account. I need my money back my full deposit amount cause it is my money. I need my full amount which I have deposited. Askgamblers team please take this under consideration cause it is against any rule and terms to keep my money. I m not taking about the winnings but the money I have deposited ( my full amount of deposit)
User name
Dear Gysi1995,

We regret to inform you that your account has been closed due to a violation of our terms and conditions regarding the use of multiple accounts. During our investigation, it was found that you were operating duplicate accounts, which is strictly prohibited.

We have shared the evidence with the AskGamblers team, who have confirmed that our actions were justified.

If you have any further questions, please feel free to contact our support team.

Best regards,
Vave Casino
User name

Dear @Gysi1995,

Rest assured that the AskGamblers Complaint Team is in contact with the Vave Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.


Vave Casino Complaint Stats

Resolved 24 / 24
Avg. Amount $1,091
Avg. Complaint Duration 7 days
Avg. Response Time 2 days
Operator ignored your Self Exclusion request and offered me bonuses instead

I am writing to escalate the lack of action by Vave and in particular one of their VIP manager named Hank. I first noticed the lack of responsible gambling options on their site and as requested I asked support in the chat. They then said they would escalate and I received an email from a ‘Hank’ from VIP team but this wasn’t a complaint about their product or service this is a support request about me feeling I need to be self excluded from the service and as you don’t allow anyone to do themselves I asked him.

I asked for their ADR provider and to speak to someone about my case but only got VIP manager, whom was one purposely ignoring my requests.

Below is the thread where I was very clear about what I want.

Unfortunately I didn’t receive any response at all but from next day started to receive bonuses from hank, while even if system generated or not is frankly proof that you do not have users welfare in mind. Post that email there was no follow up and in my weakness I went In and lost more funds I cannot afford to do, which in my eyes is all Hank and Vave care about, more money from users and not their welfare and against gambling regulations (around $1500-2000)

I also responded yesterday again as well as raising an escalation through their customer support, specifically asked to be self-excluded which I do not need to explain why and it is a legal requirement for you to carry out my request. This was more than 1 month ago and as you never did I lost more funds I was trying not to.


They have simply shut down my account and ignored the rest.

Status solved Resolved
$1,100