Asked to close my account and they did it without letting me withdraw first

Good afternoon, AskGamblers

I requested a withdrawal of funds, after which Vave required me to complete verification. I provided all the documents requested by Vave from their verification list. I sent all the required documents several times and also attempted to contact technical support multiple times, but I did not receive a single response. Zero responses were received from Vave.

I contacted the live support team as well, but they were useless, could not help, and did not know anything about my case.

I was given a two-week deadline to submit all documents. I will now provide screenshots with the dates and my messages showing that I submitted all verification documents within the required time frame. Nobody reviewed them, as if nobody even existed on the other side.

After two weeks, I received an email stating that my account had been closed because I allegedly failed to provide the requested documents within the specified time. However, this is completely false. I have proof, which I am attaching in the screenshots.

-1 744$

Hello,

I would like to submit a complaint regarding an issue with Vave Casino.

I received a birthday bonus from the casino and decided to use it. I played normally and completed the wagering requirements associated with this bonus. After completing the wagering, my balance reached approximately $390.

All of my gameplay was done exclusively on slot games.

When I attempted to withdraw my winnings, I received an email from the casino stating that my account had been closed due to alleged "suspicious activity" and that all funds had been confiscated.

Unfortunately, because the casino immediately blocked my account, I no longer have access to my account to provide screenshots of the balance or wagering progress.

I did not engage in any fraudulent behavior, multi-accounting, bonus abuse, or any activity that would violate the casino’s terms. I simply used the birthday bonus offered to me, played slot games, completed the wagering requirements, and attempted to withdraw my winnings.

The casino has not provided any explanation or evidence regarding the alleged "suspicious activity".

I kindly ask AskGmablers investigate this situation and help mediate with the casino so that either:

The casino provides clear evidence of the alleged violation, or

My legitimate winnings of $390 are restored.

Thank you for your assistance.

I am writing to escalate the lack of action by Vave and in particular one of their VIP manager named Hank. I first noticed the lack of responsible gambling options on their site and as requested I asked support in the chat. They then said they would escalate and I received an email from a ‘Hank’ from VIP team but this wasn’t a complaint about their product or service this is a support request about me feeling I need to be self excluded from the service and as you don’t allow anyone to do themselves I asked him.

I asked for their ADR provider and to speak to someone about my case but only got VIP manager, whom was one purposely ignoring my requests.

Below is the thread where I was very clear about what I want.

Unfortunately I didn’t receive any response at all but from next day started to receive bonuses from hank, while even if system generated or not is frankly proof that you do not have users welfare in mind. Post that email there was no follow up and in my weakness I went In and lost more funds I cannot afford to do, which in my eyes is all Hank and Vave care about, more money from users and not their welfare and against gambling regulations (around $1500-2000)

I also responded yesterday again as well as raising an escalation through their customer support, specifically asked to be self-excluded which I do not need to explain why and it is a legal requirement for you to carry out my request. This was more than 1 month ago and as you never did I lost more funds I was trying not to.

They have simply shut down my account and ignored the rest.

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Withdrawals IDs:

#3193866 – 201 USDT

#3193862 – 339 USDT

Hello vave and askgamblers,

I have 1900 usdt in two withdrawals , 1000+900,and they not paying it .I am waiting long time for my money without any logical explanation.

All that support says, their financial department will approve withdrawal in timeframe that they not say.

Before this situation, every their withdrawal was almost instant and it make me asking about casino paying ability.

I feel frustrated and confused, and afraid for my money.

Please help me with this situation, I want to get my money, thank you after all.

I am experiencing an issue with two pending withdrawals from Vave Casino.

I requested two withdrawals via USDT, and both have remained pending for a long time without being processed.

The support team informed me that the withdrawals are under a “security check,” but this delay has now become excessive.

I have used several other casino platforms before, and I have never experienced such a long delay for crypto withdrawals, especially USDT (TRC20), which normally takes only minutes to complete.

This situation has caused me frustration and disappointment, and I simply want my funds to be released as soon as possible.

Please assist in resolving this issue and ensuring that my two withdrawals are processed.

Thank you for your attention and help.

Best regards,