I have phoned 3 times and emailed 5 times asking specifically about what documents they need to verify my account.
I sent a copy of my passport and utility bill. I have been emailed saying that they 'think' this will be enough. I am willing to send extra if needs be but they are just replying with messages that it will take a few days for the Payment Team to decide. A few day?! It takes 5 minutes to look at the documents and decide if they are correct.
I am really disturbed by the horror stories I have read about Mr. Green trying to delay paying out.
I won £2500 from £500 deposits ish.
I have gone onto request to withdraw £500 as I like to gamble a lot so decided to leave most of the money in the account.
However on principle I shall not playing a penny of that money and withdrawing all of it they carry on like this.
I have played on over 50 websites and my documents have always been verified on the day, sometimes as fast as 1 hour.
I find this unacceptable.