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Uk Casino Club - my welcome bonus

RESOLVED
Complaint Info
Disputed casino UK Casino Club
Reason Bonus not given
Inactive user
Posted on May 16, 2014

I MADE MY FIRST DEPOSIT AT THIS CASINO AND THEY DIDNT GAVE ME MY FIRST DEPOSIT BONUS

Posted on May 23, 2013

Player emailed risk management on the 14th of May asking explicitly if he would have issues if he was to deposit at UK Casino Club.

The risk management employee told him that he could deposit and play with his own funds, but that he would not be able to claim any bonuses:

Hi

You can create an account, however you cannot play with bonuses nor claim sign-up bonuses offers. You can create an account and play with your own money only.

Kind regards

Ben

Risk Management

Please see the following T&Cs: http:/­/ww­w.u­kca­sin­o-c­lub.co.uk­/terms/

General Promotion Terms and Conditions

6.Casino Rewards reserves the right to refuse a promotional bonus for any reason whatsoever, including, but not restricted to Player abuse.

9.In the event that UK Casino Club deems a Player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the Player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the Casino.

The player was advised that they are not able to claim any sign up bonuses, but decided to deposit anyway.

Inactive user
Posted on May 23, 2013

FIRST i didnt take any reply to the email i sent i dont know where or to who you sent reply to.actually i sent 2 emails with no repling any of them.second i write the complaine so that more gamblers will know about casino rewards group rules.i dont need your bonus ,

AskGamblers
Posted on May 23, 2013

 Can we close this complaint now?

Inactive user
Posted on May 23, 2013

YES YOU CAN CLOSE THE COMPLAINT BUT BEFORE YOU CLOSE IT CAN THE ASKGAMBLERS ANSER ME SOMETHING I WANT TO ASK.WHAT ARE THE CASINO FACTS AND HOW YOU DESITE THEM?AT OTHER CAMPLING PAGE CASINO REWARDS GROUP ARE WITH QUESTION MARK.I VE PLAYED AT 85 PERCENTE OF ALL THE CASINOS ONLINE AND I DONT UNDERSTAND YOU GRADINGS.:)I WANT TO TRUST THIS PAGE AND A LOT OF TIMES I SEE THE GRADINGS TO PLAY SOMEWHERE.SO I EXPECT AN ANSER

AskGamblers
Posted on May 23, 2013

 This is not a proper place for such a conversation and questions! You can post whatever interests you on the forum - askgam­ble­rs.c­om­/forum


Complaint solved!

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