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True Flip Casino - I ama having again issue with withdrawal

RESOLVED

Complaint Info

Disputed casino

True Flip Casino

Amount

€ 247.5

Posted on September 1, 2023

After I win some money on Monday then immediately moved any option for withdrawal.

Nonstop saying we will fix the problem, but this chat is like repeat with computer.

Please help me. I have all screenshots. It's funny every chat supporter tell me another stories. One year ago I have problems with withdrawal and waiting soo so long for money. I have enough this casino..

AskGamblers
Posted on September 1, 2023

Dear @jureinmax,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on September 1, 2023

i depositing 20e..... i win then 247.5e...then when i want withdrawal the section for withdraawal dont open nothing...you can see pictures ...i can send video too if you need

AskGamblers
Posted on September 4, 2023

Dear True Flip Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on September 4, 2023

Dear Jureinmax and AskGamblers,

Our team takes your concerns very seriously, and we are committed to thoroughly investigating the matter to ensure a fair and accurate resolution. However, I regret to inform you that we require additional time to complete this investigation properly.

Please understand that our primary goal is to provide you with the best possible outcome, and rushing through the process could compromise the quality of our findings. We are dedicated to getting to the bottom of this issue and delivering a solution that meets your expectations.

Rest assured that we are actively working on your case. Our team will continue to prioritize your matter, and we will keep you updated on any developments as they occur.

Best regards,
True Flip Casino

Posted on September 6, 2023

today trueflip fix this and sucesfull withdraawal all noney!

AskGamblers
Posted on September 6, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.