Complaint #8 Treasure Spins Casino

Treasure Spins stalling withdrawl for over 2 months

By Toblex

3 years ago

I have an total of 1405.7 USD in my account at Treasure Spins casino. I have been trying to withdraw my money for over two months now, everytime i contact support they give me the same answer that they are currently reviewing my account, and since the review is being conducted by another department they can't give me a timeframe.

It feels like they are just trying to withhold my withdrawal, it's not reasonable for a simple review to take over 2 months.

Disputed Casino Treasure Spins Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Treasure Spins Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Treasure Spins Casino

• Representative

2 years ago

Dear Ask Gamblers,

Please note that we have sent the request email.

Best regards,

The Treasurespins Team

AskGamblers

• Support Team

2 years ago

Dear Treasure Spins Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Treasure Spins Casino

• Representative

2 years ago

Dear all,

Our team has finished its investigation of your profile and we would like to inform you that the winnings were removed due to breach of the following Terms & Conditions (3.1, 12.10, 12.11, 43.6) that you accepted prior your registration.

You may find our Terms & Conditions through the following link:

https://treasurespins.com/templates/terms_and_conditions

Sincerely,

The Treasurespins Team

Treasure Spins Casino Complaint Stats

Resolved 5 / 8

Avg. Amount $3,097

Avg. Complaint Duration 16 days

Avg. Response Time 2 days

Treasure Spins Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 8 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Treasure Spins Casino Complaints

See all complaints for this casino

NZD 1000 Withdrawal Delayed by Treasurespins

Hi, I am filing a complaint against Treasurespins regarding a delayed withdrawal of NZD 1,000 (USDT via Ethereum).

I submitted my withdrawal request on 7 April 2026. As of today, the withdrawal remains in “pending” status, exceeding the casino’s stated processing timeframe.

I have contacted customer support multiple times. Each time, I received generic responses stating that my withdrawal is “under review” or “being handled by another department.” They have failed to provide any clear timeframe or meaningful update.

The casino initially stated withdrawals may take up to 3 working days. This timeframe has already passed, and I am still waiting without resolution.

I have complied with all requirements and have not violated any terms or conditions. There is no valid reason for this delay.

I am requesting:
- Immediate processing of my withdrawal of NZD 1,000
- A clear explanation for the delay

Evidence attached:
- Screenshot of pending withdrawal
- Chat conversations with support

This situation is causing significant concern, and I believe the casino is unfairly withholding my funds.

I request your assistance in resolving this matter.

Resolved

$1,000

Does not pay out withdrawal after a month of waiting

Hi,

I have 49924 NOK at this bookie and struggle to withdraw them to bank. They only accept 10000NOk per withdrawal. I had a successful withdrawal of 10000 NOK 11.9.2023 this year after months with verification issues and reviews from the bookmaker. But at last my account was kyc verified. See attached picture.

Made a new withdrawal 09.10.2023 and it is still not processed a month later. Their support says my account is under review again. Do they make a new review of the account after every withdrawal? And why does it take months?`

I have made over 170 bets on this bookie and have made 2 deposits. The first deposit was 1000 NOk and gave a bonus of 1000NOK.

The rollover terms was met and a while after that I made a new deposit without bonus. After that I have made several bets but not made anymore bets after they take so long time to process withdrawals. The one withdrawal I received was a long time after both my deposits. So why they suddenly does not pay out beats me.

Resolved

kr20,000

Waiting for my withdrawal of 100 dollars for more than 10 days

Hello dear! I've been waiting for my withdrawal for more than 10 days!!! My account has already been verified and passed KYC. Chat support is bots that constantly repeat the same thing that you just have to wait for! I've been waiting for 10 days already! My patience is over! I'm attaching screenshots!

Unresolved

$100

Taking its sweet time to verify my account

Hi im having terrible trouble getting Treasure Spins to hurry up and verify my account and send me my winnings. They originally verified me within a couple of days but than a day later my withdrawl was cancelled and i had to verify myself again as an additional security measure Treasure Spinsasked me to upload a selfie with my ID and to than upload it so I quickly uploaded the extra requested selfie and ID document and still to this day I am waiting.

And they have given me an indefinite waiting time period as to how long it might take to verify my account AND send me my winnings. Ive also been trying to withdraw the winnings in my account but its still just sitting there indefinitely at the moment.

Absolutely poor experience trying to simply verify and leave. All they keep doing is asking for patienfe and more patience. Been waiting a whole month! Get this fixed and sorted ASAP plz guys cmon!

Unresolved

$700

Withdrawing big win turns into a nightmare

My withdrawal has been pending for 8 days and when they have a max withdrawal of 1000 euro/day and the max one pending withdrawal. It's not ok when I have 19000 euro I want to withdraw!

My account is verified and I've done many deposits and many withdrawals before and it has been good! When I email them they say that my account is under review!

Unresolved

€19,000

Money removed from my account

I made a deposit of 100 euro with a 100% sportsbonus. I won a few bets, and made it to 1402 euro. I then tried to make a withdrawal for almost 2 weeks, where I every 2-3 days got a mail where I had to send in new documentation.

Today I got a mail where they told me that they had canceled my withdrawal, and removed 1302 euro. I got to keep my deposit, but everything else was gone.

Resolved

They refuse to verify my account

Hello. Some time ago I opened an account here, made a deposit and started betting. After playing a little and not winning anything at all, I decided to verify the account and withdraw the remaining funds. On 31/10/2022, I uploaded all the necessary documents to the website and waited. Then they sent me a letter saying that my documents were not suitable. I sent new certificates, I received an absolutely identical rejection letter again. Then I went to the bank, paid the money, probably made a bank statement and uploaded it to the website again. And once again I got the answer that the application is not suitable. And not once did they tell me the reason for the refusal. In addition, all the letters were written the same way, as if they were written by a robot, and a living person did not even read my letters. It is very unpleasant that this casino cannot verify the accounts of its users. I'm scared to think what will happen when it comes to payments. I have 142 euros in my account.
I want to say that all the documents were uploaded in the required format.
I'm asking you to help me figure out the situation.

Resolved

€142