Withdraw delayed for 2 weeks, documents are provided

I have an approved withdrawal 19.12.2025, and Tournaverse doesn´t make a payout. They only answer from support rarely, only telling that their relevant team will investigate the issue.

So they dont ask for any documents or tell that I have broken the rules, only payment is missing. I have all the emails saved and have a picture of the approved payout.

Please note that when contacting the operator, they will not answer easily, so you must ask many times, even 5 times is not enough. Could you try to help me with this? ID for case is [39D-30F28097-0076] in Tournaverse.

Here is one example of their email:

On Saturday, January 10, 2026, at 04:03:41 PM GMT+2, Support <[email protected]> wrote:

Hello,

Thank you for your message.

Having checked your account, I see that our relevant team was contacted about your withdrawal, and at this moment, we are still waiting for more updates.

The moment we get any news, we will contact you again.

Let us know if you have more questions. We are happy to help you!

Sincerely,

Sarah

Tournaverse Player Support International

Tournaverse

This is my first time writing a complaint on a casino after playing over 10 years of casinos. I won 1500 euros and completed the kyc process (which was already Hardest one i have ever done). Then on 15th of october I was told that my withdraw was accepted but it was split In two parts. How ever i haven't received any amount from the casino. They told me that the second part would be paid around 29th of october. Chat was friendly but couldn't help me. Email answers are very slow. They told me that on their end it shows that it has been paid, but I am 100% sure i haven't received any money from them.

Thank you for the help.

I made a withdrawal of 150 euros on September 10th, 2024, and according to Tournaverse Casino, it was processed the next day.

However, I never received the money. I have since been in a really slow email exchange with the casino (it usually takes them 3-4 days to reply) One month later from the original withdrawal, I still haven't received my winnings.

The answers I have been provided about the delay come down to vague statements about how they are looking into the matter, but I have not received any concrete updates on when I'm going to receive my winnings.

In my opinion, I have been really patient, and I am disappointed with the experience on Tournaverse.

I have never made any complaints against any casinos, but this time I feel forced, because my withdrawal seems to go nowhere, and the customer service gives vague unhelpful answers.

Delayed approved withdrawal from (19-08-2023 19:56:07 64e11e579a4730.11170233 approved) total of 1200€ from Tournaverse Casino, still not received.

I sent my bank account statement 29-8.23, which shows that the money has not entered my account.

I haven't got any money from them yet.

I've been waiting for it for two weeks, promise is 1-2 banking days.

I had the same problem with the last withdrawal

My withdraw is approved 29.5.2023 and today 10.8.2023 money is not arrived to my bank account. I send a lots of emails and ask what is problem to my case.

They always answers to be patients and they apologize for delay. Now I need your help to this case.

I send also dokuments and bank statement.

Thank you.

Hello. I asked for withdrawal on 22nd of July.

KYC process was accepted 24th of July. There is no on going bonuses and there should not be any reasons not to accept my withdrawal.

I have contacted them via live-chat. Agents keep saying that withdrawal will be accepted very soon but nothing really happens. Agents also told me withdrawals should be processed during 48hours.

Withdrawal ( 800 euro ) was approved on 12.07.23. The confirmation e-mail says that the withdrawals will arrive in my bank account within 1-2 working days, it has been more than that. I have talked to the chat and sent an email. Still nothing and my account is fully verified.

They keep asking me to be patient.