Complaint #237 Slots of Vegas Casino

Seriously delayed payments, tired of excuses!

By Anna F.

9 years ago

I have lost my patience with Slots of Vegas. I enjoy their site and their games but the tiresome process of trying to get paid has brought me to your site. I enter Chat and it's one excuse after the other.... please be patient we will pay you... these things take time.... not to mention that we went through the whole, " we don't have your documents excuse.... then it was you have to resubmit your documents every 6 months... and one email took 2 months to get confirmed that my documents are there..... I'm waiting over2 months for 3 small winnings... one approved on 1/9/17 for $308 one on 1/12/17 for $255.00 and one on 1/20/17 for $280. No one answers the phone, no one returns your recorded messages, no one returns your emails... and i can sit in chat for 20 plus minutes only to be told the same old excuses. Other casino like Lucky Red or world casino pay you in 3-5 days... this 2 plus or more months is wrong on multiple levels. You have no problem taking my money instantaneously......yet when I win I have to make 25 phone calls 12 emails and 10 chat sessions to be told the same thing, they promise they will pay, these things take time.... 3rd party this 3rd party that....one pathetic excuse after the other. Hopefully there will be some resolve by coming here. They really should not be allowed to be in business when they conduct themselves with such unprofessionalism. To have to resort to public shaming like this to get paid is utterly ridiculous and pathetic, just shameful how they conduct themselves. I just want what I am owed and I will move on to another casino. But Fair is Fair. We lost on your site and we won on your site... PAY UP or otherwise your firm is fraudulent it's that simple

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $843

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

HannaSpear

• United States

9 years ago

Dear Ask Gamblers,
Thanks to your site, I have received my payments in full from Slots of Vegas via Federal Express this morning. I appreciate Miss Tawnie addressing my complaint and very pleased to have this ordeal finally resolved !
Sincerely,
Anna

HannaSpear

• United States

9 years ago

Dear Ask Gamblers,
Thank you for your recent email re: Miss Tawni from Slots of Vegas and her reply. As I appreciate her coming to Ask Gamblers to address my issue, I would like to point out the obvious that I shouldn't have had to come to a third party website to get someone's attention in customer service dept at Slots of Vegas in the first place and she's also acknowledging in public that these delayed payments are from withdraws requested back in January 2017. These 3 withdraws totaled $843 US dollars. Miss Tawni's recent reply merely acknowledges that a payment has been sent off to be processed, she does not specify the amount being processed she merely states that she EXpects to SEe a tracking number "Before the End of this Coming week" that's a two week window she just threw in her reply from April 3rd.
So Still not resolved..still not paid ..still disappointed & still frustrated and will keep coming back here until I'm paid in full! I'm also quite surprised behavior like this doesn't place them back on your Black List once again ! Isn't this the very behavior that got them placed originally on your Black List ?
Hanna

Slots of Vegas Casino

• Representative

9 years ago

Hi Anna--

I'm very sorry for all the difficulties you've experienced with this.

I've checked your account and I do see your payment has finally been sent off to be processed. With this in mind, I would expect to see the tracking on this before the end of this coming week. I will come back here to update you, once your tracking has come through.

All the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572