Complaint #2 Tiki Casino

Withdrawal delayed due to prolonged verification

By ntmfana1993

3 months ago

Message on forum

I requested a withdrawal on 10 February 2026 for €226. After requesting the withdrawal, I was asked to provide documents for verification. I uploaded all requested documents on 11 February 2026.

Support told me verification would take 3 days, even though the verification upload page states 24 hours. It is now 17 February 2026 and I am still being told that my documents are “being processed.” I have not been given any clear timeframe for completion or a date when my withdrawal will be paid.

I have fully cooperated and provided everything required. I am very frustrated with these ongoing delays and lack of communication.

Resolution requested: Please complete verification immediately and process my €226 withdrawal without further delay, or provide a clear, firm timeline for verification and payment.

Disputed Casino Tiki Casino

Reason Verification issues

Amount €226

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post and casino explanation, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tiki Casino

• Representative

3 months ago

Dear ntmfana1993,,

Thank you for your follow-up, and we are pleased to confirm that you have received your funds.

To provide clarity on your account status: our relevant department has finalized the review, and we can confirm that no further documentation is required at this time. All withdrawal restrictions and sanctions have been successfully removed from your account.

Your account is now in good standing, and you are free to enjoy our games and submit future withdrawals as usual.

Kind regards,
Tiki Casino Team

ntmfana1993

• 1 reviews

3 months ago

I can confirm that I have received the funds, however I am a bit confused as to the verification matter as when I checked the website I am still not verified and the website states that I am currently blocked from future withdrawals. I'd appreciate clarity on whether I am actually verified so I can make an informed decision as to whether I want to play in this casino again.

AskGamblers

• Support Team

3 months ago

Dear @ntmfana1993,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Tiki Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $133

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Tiki Casino Complaints

See all complaints for this casino

Verifications issues and withdrawal refused

Hello, I registered on the tiki casino site 1 month ago. I played and won €2000, I wanted to have my account verified but it's been 1 month since I heard anything and I can't get my account verified, I sent all the papers necessary but I have no response despite having contacted them several times by email but without any response. And now I can't even log into my tiki account. I have complied with all conditions of the terms and bonuses

Resolved