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Casino Complaints

Verifications issues and withdrawal refused

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By Equalov
1 year ago
Hello, I registered on the tiki casino site 1 month ago. I played and won €2000, I wanted to have my account verified but it's been 1 month since I heard anything and I can't get my account verified, I sent all the papers necessary but I have no response despite having contacted them several times by email but without any response. And now I can't even log into my tiki account. I have complied with all conditions of the terms and bonuses
Disputed Casino Tiki Casino
Reason Verification issues

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Tiki Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear all

Kindly be informed that evidence was sent to the email you had provided.

Best Regards
Tiki Casino
User name loyalty-level-2
Thanks for working on the request, I remain at your disposal for any further information or discussion and wish you a great day.
User name

Dear Tiki Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Tiki Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $133
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

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Tiki Casino Complaints

See all complaints for this casino
Withdrawal delayed due to prolonged verification
I requested a withdrawal on 10 February 2026 for €226. After requesting the withdrawal, I was asked to provide documents for verification. I uploaded all requested documents on 11 February 2026.

Support told me verification would take 3 days, even though the verification upload page states 24 hours. It is now 17 February 2026 and I am still being told that my documents are “being processed.” I have not been given any clear timeframe for completion or a date when my withdrawal will be paid.

I have fully cooperated and provided everything required. I am very frustrated with these ongoing delays and lack of communication.

Resolution requested: Please complete verification immediately and process my €226 withdrawal without further delay, or provide a clear, firm timeline for verification and payment.
Status solved Resolved
€226
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