Complaint #1 Thorcasino

Thor Casino - Illegal closing of an account in Thorcasino

By rokita555

3 years ago

Some time ago I saw The Casino on your website, followed the link and registered on the website. I made a deposit of 100 euros, and began to place bets. On September 10th, I requested the first withdrawal, uploaded all the necessary documents to the site, and waited up to 48 hours, stated on the site. But, this morning I could not log in to the site, because when I entered the login password, the following was issued: Your Account Was Deactivated. I tried to find out this problem in the chat, but after I told the operator my username, the chat was immediately deleted from the site. It was the chat itself that disappeared, and not the operator disconnected. There was $ 411 in the account, the amount is small, but if this casino cannot pay such an amount, there is nothing to talk about. I ask you to understand my situation with this casino, which is fraudulent.

Disputed Casino Thorcasino

Reason Delayed payment

Amount $411

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

3 years ago

I just received money from the casino. Thank you so much for your help.
Askgamblers, you have already helped me several times, can I provide you with some kind of assistance - financial, or maybe something else?

Inactive user

3 years ago

Hello. I'm sorry, but I have not received a message about the possibility of withdrawal from this casino, so I have just learned from you about the possibility of withdrawal of funds. I was just able to log into my account, and requested a payout. I am waiting for the transfer to my electronic wallet.

Thorcasino

• Representative

3 years ago

Hi there,

Player was notified via email about his account status and limited sportsbook activities. He is free to login and to request withdrawal without limitations.

Thorcasino Team

Thorcasino Complaint Stats

Resolved 2 / 2

Avg. Amount $229

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Thorcasino Complaints

See all complaints for this casino

I made a deposit of €40 to this casino which was debited from my bank account

I made a deposit of €40 to this casino which was debited from my bank account. The money never appeared in my casino account.
The casino said deposits can take 30 minutes. 12 hours later it’s still not there.
I then received an email to the next day to say the deposit was successful, but then checking the casino account, the money still wasn’t there.
After emailing the casino, they then said they’d added the €40 which then played with, which definitely did not happen.

They are refusing to honour my deposit.

After my original deposit of €40 was unsuccessful, I made a few deposits of €20 with a different card which all went through fine.

They still owe me €40!!!!!

As you can see from the screenshots. The funds came out of my bank account and never reached my casino account. You can see screenshots of my gaming account history, along with dates.

They are refusing to pay my deposit of €40

The date of the deposit was 27/2/25

As you can see from screenshots, the deposit was unsuccessful

Resolved

€40