Complaint #6 TeleVega Casino

Withdrawal lengthy delay

By Sev S.

5 years ago

Complaint regarding Televega. I won $1000 and tried to cash it out on the 07/09 and was successfully approved on the 08/09 however i never received my money. I have contacted Televega 7 times via live chat and keep getting the basic "please wait" or wait longer. They also keep saying its 5-7 days to process into my account which clearly means they dont read what they are doing as we are going on 11 days. I was also asked to submit my bank pdf which i did and someone in Financial department would contact me back after 6 hours however that was nearly 28 hours ago. I understand its a busy period but Telegava have been non helpful there support is totally not trained well and all i want is a solid answer and the money i have rightfully won and done everything correctly. This was RAW money and nothing should be delaying a withdrawal 11 days now

Disputed Casino TeleVega Casino

Reason Delayed payment

Amount $1000

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Sev..11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

TeleVega Casino

• Representative

5 years ago

Hello,

The players cash out had been cleared and approved on the 17th September.

Regards,
Sam TeleVega

AskGamblers

• Support Team

5 years ago

Dear TeleVega Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

TeleVega Casino

• Representative

5 years ago

Hello Sev..11,

I apologize that there has been a delay with withdrawal. Unfortunately there have been some delays with banks in your country.

However, I have requested your account details and will follow up with its status to ensure they you receive your winnings.

Regards,
Sam TeleVega

TeleVega Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $1,000

Avg. Complaint Duration 14 days

Avg. Response Time 4 days

TeleVega Casino Complaints

See all complaints for this casino

Stalling on a $3,000 payment

I made a Deposit of 300$+200 $ bonus, after a few hours of playing, I successfully fulfilled the conditions of wagering and I managed to win 3000$ , I put on the withdrawal and went to sleep, when I woke up,I received an email message that my withdrawal was canceled because I need to verify my account, after I fully verified my account,I put the payment for it and still the payment is being processed. in the casino and on the forum it is written that the payout is 0-1 hour on ewallets . I wanted to see reviews about them on other forums and blogs and they wrote that they do not pay out winnings. I want to contact a representative of televega casino, if you value your reputation and want to refute negative reviews, make a payment of $ 3000 . p.s also please note the moderators of askgamblers that in the topic of televega there are 2 fake reviews from one person from different accounts.

Rejected

$3,000