Complaint #4 TeleVega Casino

Stalling on a $3,000 payment

By bablos

5 years ago

I made a Deposit of 300$+200 $ bonus, after a few hours of playing, I successfully fulfilled the conditions of wagering and I managed to win 3000$ , I put on the withdrawal and went to sleep, when I woke up,I received an email message that my withdrawal was canceled because I need to verify my account, after I fully verified my account,I put the payment for it and still the payment is being processed. in the casino and on the forum it is written that the payout is 0-1 hour on ewallets . I wanted to see reviews about them on other forums and blogs and they wrote that they do not pay out winnings. I want to contact a representative of televega casino, if you value your reputation and want to refute negative reviews, make a payment of $ 3000 . p.s also please note the moderators of askgamblers that in the topic of televega there are 2 fake reviews from one person from different accounts.

Disputed Casino TeleVega Casino

Reason Delayed payment

Amount $3000

Discussion

AskGamblers

• Support Team

5 years ago

Dear @xSERx,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

TeleVega Casino

• Representative

5 years ago

Dear XSERX and AskGamblers Team,

While we aim to assist with processing withdrawals as fast as possible, the estimated withdrawal of 0 - 1 hours via E Wallet is once the withdrawal as been accepted.

We would like to inform you that when making a withdrawal via Crypto, you are required to verify your withdrawal address via email sent out. Unfortunately this action was not completed before the player cancelled his withdrawal request.

Kind regards,
TeleVega Team

AskGamblers

• Support Team

5 years ago

Dear all,

This complaint has been reopened as per TeleVega Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

TeleVega Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $1,000

Avg. Complaint Duration 14 days

Avg. Response Time 4 days

TeleVega Casino Complaints

See all complaints for this casino

Withdrawal lengthy delay

Complaint regarding Televega. I won $1000 and tried to cash it out on the 07/09 and was successfully approved on the 08/09 however i never received my money. I have contacted Televega 7 times via live chat and keep getting the basic "please wait" or wait longer. They also keep saying its 5-7 days to process into my account which clearly means they dont read what they are doing as we are going on 11 days. I was also asked to submit my bank pdf which i did and someone in Financial department would contact me back after 6 hours however that was nearly 28 hours ago. I understand its a busy period but Telegava have been non helpful there support is totally not trained well and all i want is a solid answer and the money i have rightfully won and done everything correctly. This was RAW money and nothing should be delaying a withdrawal 11 days now

Resolved

$1,000