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TeleVega Casino - Stalling on a $3,000 payment

REJECTED
Complaint Info
Disputed casino TeleVega Casino
Reason Delayed payment
Amount $ 3000
xSERx Russia
Posted on July 27, 2020

I made a Deposit of 300$+200 $ bonus, after a few hours of playing, I successfully fulfilled the conditions of wagering and I managed to win 3000$ , I put on the withdrawal and went to sleep, when I woke up,I received an email message that my withdrawal was canceled because I need to verify my account, after I fully verified my account,I put the payment for it and still the payment is being processed. in the casino and on the forum it is written that the payout is 0-1 hour on ewallets . I wanted to see reviews about them on other forums and blogs and they wrote that they do not pay out winnings. I want to contact a representative of televega casino, if you value your reputation and want to refute negative reviews, make a payment of $ 3000 . p.s also please note the moderators of askgamblers that in the topic of televega there are 2 fake reviews from one person from different accounts.

AskGamblers
Posted on August 18, 2020

Dear all,

This complaint has been reopened as per TeleVega Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on August 21, 2020

Dear XSERX and AskGamblers Team,

While we aim to assist with processing withdrawals as fast as possible, the estimated withdrawal of 0 - 1 hours via E Wallet is once the withdrawal as been accepted.

We would like to inform you that when making a withdrawal via Crypto, you are required to verify your withdrawal address via email sent out. Unfortunately this action was not completed before the player cancelled his withdrawal request.

Kind regards,
TeleVega Team

AskGamblers
Posted on August 21, 2020

Dear @xSERx,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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