Complaint #2 Telbet Casino

Withdrawal Delayed 5 Days After Account Closure No Transparency No Resolution

By Sami S.

1 year ago

I am filing this complaint against Telbet regarding a $1000+ USDT withdrawal that has been pending for over 5 days (since April 27th). My account was suddenly closed without explanation, despite being fully verified and holding funds at the time.

Since then, I have exchanged over 40 emails with Telbet support. I’ve been cooperative and patient, but I’ve only received generic, copy-paste responses saying, “no update” or “another team is reviewing.” I was even asked to provide my crypto wallet, which I did immediately — yet no transfer has been made.

Telbet refuses to give:

• A reason for my account closure

• A proper timeline for the refund

• Any direct answers despite 96+ hours of delay

This experience has been beyond stressful. I’ve kept full documentation and screenshots of everything. I am publicly requesting AskGamblers to help escalate this situation and ensure Telbet honors the payout or clearly explains the delay.

If I do not receive a resolution shortly, I will also proceed with filing a complaint with Curaçao eGaming, as Telbet is violating basic consumer and player rights

Disputed Casino Telbet Casino

Reason Account closure

Amount $1001

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Theunclesam

1 year ago

Case is resolved thanks

Theunclesam

1 year ago

Update – Day 9 with No Resolution

It has now been 9 days since Telbet closed my fully verified account without any explanation and withheld my funds. I have sent over 60 emails, provided everything they requested, and all I’ve received are repetitive, generic replies with no real progress or answers.

Their latest response (received yesterday ) once again claimed my case is “prioritized,” yet nothing changes. No timeline, no reason for the closure, and no confirmed refund.

This is becoming mentally and emotionally exhausting. I respectfully ask AskGamblers to assist in getting a clear response or resolution. My patience is being tested beyond reason

Theunclesam

1 year ago

Update — May 3, 2025 (Day 7):
I have received only vague, repetitive responses from Telbet despite over 40 emails and even a formal legal notice from my Austrian legal representative.
• My account was closed without any clear explanation.
• My funds (1001.07 USDT) were in the account at the time of closure.
• I submitted my wallet when asked on April 27 at 09:00 AM.
• As of May 3, 18:20 PM (over 150 hours later), there is still no refund.
• Live chat refuses to assist and keeps redirecting me to email

Telbet Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $1,862

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Telbet Casino Complaint Summary

Most user complaints about this operator fall under the Accounts Handling category.

So far, 2 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Telbet Casino Complaints

See all complaints for this casino

My withdrawal is delayed by 3 days and I still have not received the money

I have inquired with Telbet concerning a pending withdrawal of over 5,000, 1,000, and 803 USDT, which has been pending for over 3 days (since February 15th).

Since then, I have contacted Telbet support multiple times. I have been cooperative and patient, but have only received the same copied-and-pasted responses such as "There are no updates" or "Another team is checking it.

Telbet refuses to give:

• A proper timeline for the withdrawal

• Any direct answers despite 72+ hours of delay

This experience has been beyond stressful. I’ve kept full documentation and screenshots of everything. I am publicly requesting AskGamblers to help escalate this situation and ensure Telbet honors the payout or clearly explains the delay.

Unresolved

$6,803

Took my money and closed my account with no reason

Dear askgamblers:

I played at telbet casino, deposited $50 usd via crypto Ltc. and after some time I won $1100 usd which I made a withdrawal. My withdrawal was cancelled and they asked me for ID verification. I did my ID verification and sent them all documents they asked for. They then emailed me that my Id was verified and to wait 24 hours. After a few hours I tried to log back in my account and realised THEY HAD CLOSED MY ACCOUNT WITHOUT LETTING ME KNOW ANYTHING! I asked their support and they couldn’t help me. I emailed them why they closed my account and they have not replied. Please help me get my funds back! They literally took my money and closed my account! This is a joke!

Please help.

Resolved

$1,100

Closed account and took money

My account was recently closed after I made 4 bets. There is $407 left on the account. I contacted support, I was informed that the account was closed for an unknown reason, and that all the money remained in the account. Now I can't log in to my account and, accordingly, I can't withdraw money. Please help me understand the situation and take my money back because they don't have the right to take the money.

Unresolved

$407

The casino does not verify the account without explaining the reasons

Some time ago, I opened an account at this casino, made a deposit, and placed a $50 sports bet and a few dollars at the casino.

After the first sports bet, I found that the limits for all sports events are Zero to 0, and I made a partial withdrawal request. I was asked to upload all the necessary documents to verify the account, which I did. The next day, I received an email stating that the verification was unsuccessful. I asked: for what reason? They told me to do everything as indicated in the instructions. I reread the recommendations and uploaded the documents again, but they were different. The next day, I was rejected again, wrote to the mail, and received an absolutely identical response: re-read the instructions. I did everything strictly according to the instructions: I uploaded a photo of my passport and utility bills. Thus, in 6 days I uploaded 6 different documents, and all 6 times I received standard response letters that were written under carbon copy. I tried to find out about the problem in the chat, but I was told to wait for an email response.

Thus, as a player, I sent 6 different documents and receipts for verification (I don't have any more receipts). The casino, in turn, rejected my documents all 6 times without explanation, but all 6 times with exactly the same wording. Then I wrote to the post office 6 times, and again 6 times I received exactly the same unsubscribe notices, without an exact explanation of the reason. And finally, I was contacted by an operator who "does not solve such issues" (then why would he?)...

I sent this text with a complaint to the casino, and only then did a live operator contact me, who tried to do something and solve my problem, but he also could not explain the reason for the refusal, and after a few days he stopped contacting, and the bot started responding to emails with the same ones again. in phrases. I made a bank statement, and along with the rest of the documents, uploaded them to the website for the seventh time. The next day, I received a letter about non-verification, repeating the previous 6 letters word for word.

I ask Askgamblers to help me in solving this problem - passing verification at this casino. If a solution is not possible, I ask you to lower the rating of this casino and notify Askgamblers players about fraudulent actions on the part of the casino.

Resolved