What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

SvenPlay Casino -Stalling payment and changing withdrawal amount without further justification

RESOLVED

Complaint Info

Disputed casino

SvenPlay Casino

Amount

kr 6350

joeman Norway
Posted on January 29, 2021

I played at svenplay casino a few months ago and won more than 1700euros i do not remember the exact sum because on their website i can not see my own transaction history so i asked from the support to e-mail it to me yesterday but i have not received anything from them yet.

After i won at svenplay i requested a withdrawal and did the kyc procedure. My Account got fully verified but i did not receive any money.

So i logged in again to ask the support why i have not received any money yet. Then i noticed that my balance was only 8650NOK so i asked them what happened to the rest of my money they said that it was maximum win when playing with a bonus of 8x the deposited sum. So i asked for a new withdrawal and still not received any money.

Yesterday when i logged in there were more money missing now it is only 6350NOK on my account. So i contacted support again and now they said that it´s maximum win of 15x the deposited amount which means i should at least have 1500euros because i deposited 100euros.

I tried to tell the support that they already deducted it but he keep referring to the terms and did not even want to listen to what i had to say. So please can you ask for the transaction history.

It has gone very long time since i played at their casino and it seems like they deducted to much from my balance also.

Thanks in advance!

J.K.D

Posted on January 29, 2021

Dear JOEMAN,

Thank you for contacting us via AskGamblers.

In regards to your case here is our list of events:

You have created your account in the middle of november and claimed our welcome bonus with your first deposit.

You managed to complete the wagering requirements and converted to real money an amount that was more than 8 times your deposited amount.

Therefore we deducted the excessive winnings according to our Term 58.3.3.

After that you requested a withdrawal that was approved by our side, but declined by the payment provider's side and the money returned to your gaming account.

This amount is still there available for your to withdraw it.

Kind regards,
Sven-play Casino

joeman Norway
Posted on January 29, 2021

I asked for a withdrawl, im waiting for my money to arrive

Posted on January 29, 2021

Dear JOEMAN,

Kindly confirm the receival of our payout to your account.

Kind regards,
Sven-play Casino

joeman Norway
Posted on February 1, 2021

Finally i recived my withdrawl, Thank you Askgamblers for bringing justice without you i don´t think i would recived a penny.

Regards
J.K.D

Posted on February 1, 2021

Dear JOEMAN,

The balance was there all the time.

You would have received it anyway.

Dear @Askgamblers kindly close this.

Kind regards,
Sven-play Casino

AskGamblers
Posted on February 1, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

Availability may vary depending on your country or region.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy