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Svenbet Casino - Withdrawal problem

RESOLVED
Complaint Info
Disputed casino Svenbet Casino
Reason Delayed payment
Amount € 2025
Lartsy Finland
Posted on January 10, 2020

My verification process was successfully 26th december The day after I requested a withdrawal and since then I have sent a lot of emails without any help. Svenbet has not been very helpful at all. I have also tried to get some help from the chat but they havent been able to help me at all. The chat team has told me to contact them by email and that the process will take the time it takes. Now its been over 4 weeks since i made the withdraw request but im still waiting to get my money. Current withdraw is 1000e because i couldnt make bigger withdraw but the total amount i want to withdraw from my account is 2025 euros.

Posted on January 13, 2020

Dear LARTSY,

Your withdrawal request has been processed.

We apologize for the delay, however some times we need to further investigate some requests.

Kindly confirm the receival of the funds.

Kind regards,
Svenbet Casino

AskGamblers
Posted on January 13, 2020

Dear @Lartsy,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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