Complaint #140 Svenbet Casino

Payout cancelled 2 times

By Matti O.

2 years ago

First of all I would like to thank you for your earlier cooperation & help.

My issue started with Svenbet casino on 28/07/2023 after I finished the required wagering and I submitted a withdrawal request (227 euro) on 28/07/2023. Withdrawal was cancelled 31/072023. No reason.

I made second one 1/8/2023 (236 euro). Withdraw was cancelled 2/8/2023. No reason.

I made third one 2/8/2023. (239 euro).

My account was fully verified January 2023. I have made several deposits and withdraws complete.

On daily bases I was sending them emails regarding my withdrawal, since 31/07/2023 but unfortunately no answer, nothing. I have now been bad feeling I did not receive my funds for a long time without help.

I don't have anything against Svenbet, but I want my payouts. 72 hours promised timeline with booker chatbox expired in total waiting time.

Because I have seen similar cases their sister casinos. I need help to resolve this.

Disputed Casino Svenbet Casino

Reason Declined payment

Amount €239

Discussion

AskGamblers

• Support Team

2 years ago

Dear @5801451,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

5801451

• Finland

2 years ago

Svenbet has not responsed my request account closure.
They usually do it 30 minutes their company.
I have no idea.

5801451

• Finland

2 years ago

Hello askgamgamblers

Because i have lost my account funds for my failure. This complaint can be closed.

I have send account closure request bookker. Our business was over.
I believe bookker lost more than me in long time.
Very unprofessional customer service.

5801451

• Finland

2 years ago

I have most disappoinment failure communication. I can not reach bookker anyway after withdraw. Same time
they answer my test messages to send my moms email. She was not a customer.

I see you have done me deception. I get licenceholder address. I will write them also in future.

Svenbet Casino Complaint Stats

Resolved 48 / 50

Avg. Amount $1,467

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Svenbet Casino Complaints

See all complaints for this casino

Allowed me to play with gambling addiction

I contacted Svenbet on 2nd January 2026 because I have a gambling addiction. And I told them to close my account permanently due to gambling addiction and close it immediately and never open again.

They asked me to send a form and sign it and choose which period to close it. And they even wrote in the email that they offer me 50€ bonus if I continue to play with them. Of course having an addiction I took the 50€. They sent me promotional material to trick me into playing again. As a result I keep playing and losing money.

When a person says to close the account due to gambling addiction it should be closed immediately. And not wait to have a form signed in return. They failed their responsibility for responsible gaming. They should have closed it without asking me to send a form that is printed out and signed and offered me a bonus as a trick for me not to continue with the closure. Therefore, I am requesting a refund for the deposits I made after between 2nd January and 27th February. Which is 2797€.

Unresolved

€2,797

Withholding withdrawal 376 EUR Svenbet

After I played only three bets on this website my account was limited to a bet of 1 EUR. Ok, never mind and I wanted to withdraw the full balance.

My withdrawals are being withheld for more than 72h although the chatbot sent the reply that withdrawals are processed within 72h.

I also wrote an email to the support team, no answer. I just got a generic answer that they received my request.

Live chat does not exist and it's just generic bot answers.

The amount being withheld is: 376 EUR

Resolved

€376

Long withdrawal 1000 euro

1000€

Hey!

I haven’t received my withdrawal and it's soon been 3 days since I did my withdrawal. My account is fully verified with all documents accepted. I have never had any problem with Curacao casinos. I don’t understand why you don’t just pay out my winnings. It was very easy to deposit but not to withdraw.

Resolved

€1,000

Another withdrawal from Svenbet is being delayed

Another withdrawal from Svenbet is being delayed.

I am fully verified. The last two withdrawals came after I posted here about being delayed here in Askgamblers. And thank you for that.

But till the moment the case was closed as resolved.

Now I am writing a complaint again for the same situation.

72 Hours from submitting the withdrawal does not mean much I guess.

Resolved

€1,000

Delaying withdrawal

I am trying to withdraw my money from Svenbet. My last withdrawal request is pending and it is dated 19.03.2024. I am fully verified and I have been uploading all the required documents.
I am getting the same emails saying : "We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email."

Resolved

€1,000

Withdrawal problem at Svenbet

Hello, I have a problem withdrawing funds from my account in Svenbet.com. The amount is 900 Euro. I contacted customer service on the site, but every time the answers are the same. I have done this several times and now I have pending withdrawal from more than 45 days (01.02.2024). My account is successfully verified with all documents - Proof of Identity, Proof of address, Bank statement, Credit / Debit card, Selfie with my name, date of birth and Svenbet. The deposit amount is also played several times as a requirement. Best Regards.

Resolved

€900

Delayed withdrawal for several months

I've started my account on Svenbet in 2019 and have been enjoying it very much. Deposits and withdrawals have always gone smooth, and I've played for tens of thousands of euros. Now, all of a sudden, all my withdrawals are just set as "pending". I have a balance of appr. €1000.

Nothing happens, no explanation is given, and I'm left in the dark. I've cancelled payments and tried smaller ones to speed things up but still nothing happens and no explanation is given. My latest have just been pending since 2nd of January but I've been trying since September or October last year. I have no idea what has caused this sudden shift from having a fun, trustworthy site to play at, until this situation.

Resolved

kr2,000

Stalling withdrawal with additional verifications all the time

Hi!

I have been member of svenbet for long time, I always made deposit without any problem. For the first time I got lucky with sportbetting and won 7600 euros. Then the problem started, they asked for KYC verification as on the terms.

I provided everything from bank account, Id card, photo proof. Once KYC was verified after weeks I finally made 2 withdraw with 1000 euro each. They said to me first every withdraw takes up to 72 hours, but they wasted almost 1 whole week for each.

When I tried to make third withdraw they said they need to do review and asked proof of phone number, I provided all documents and finally they verify and send third withdraw. I tried then to make fourth withdraw wednesday 25 october and yet they don’t accept the withdraw and everytime I ask the support they give me same answer and say they don’t know anything, they excuse is that another department is making reviews.

This is so frustrating the winnings the same amount 7600 euros and I haven't played a single game since I started first withdraw, it is the same amount but for each 1000€ they are taking over a week to review and accept it. Now I am worried as I read om other reviews that they will waste more time and even come up with some security reason to close my account or my winning, I read other people complaining. And I politely ask if you can help me with this and take it up with svenbet? It is nor right to treat a customer like this and making withdraw a nightmare, I provided every single document they asked for and my account is verify. To tell me all the time that another department is handling it and support don't know any answer is not right.

I now ask for your help to reach those ”relevant department” who even Svenbet cant get answers from and help med recieve all my winnings? I so disappointed in Svenbet that I don't want to keep using their platform, I just want to take my winnings and forget this nightmare!!!

Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review is not disclosed to other departments until it is completed

Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

Resolved

€7,600

Stalling withdrawal of €350

I have been fully verified for months and was able to withdraw from my account 2 months ago, after several stalling tries om their part. It has now been over 3 days since I requested my withdrawal and they have yet not processed it at all - even though they have a strict 72hr processing window according to their Terms and Conditions.

I do not understand their reason for not processing my withdrawal, as like I said, I have been fully verified for months.

I need help reaching SvenBets attention so that they can process my withdrawal within the timeframe presented in their terms of service.

Resolved

€350

Delayed withdrawal of 4000

I made deposit 23.07 - 1600zl ( around 350euro) via Jeton, after 3 days I made withdraw on Jeton 4000zl ( around 900euro) on July 26, the account was verified with an identity document and selfie I gave email that the account is verified, the support replies all the time that it is very busy and will soon take care of my case and then inform me by e-mail, so I wait 2 weeks.

Resolved

zł4,000