Complaint #125 Svenbet Casino

My account is under investigation for more than three months

By ezel a.

3 years ago

Svenbet doesn't let me withdraw my money and winnings, they are investigating my account from 2.5 months without any news or information.

I sent mails 4-5 times always answering me with same.

They are not helpful and solutionist.

I made my first deposit 20.01.2022 and I didn't withdraw any money. This is my complaint.

Disputed Casino Svenbet Casino

Reason Other

Amount $10320

Discussion

AskGamblers

• Support Team

3 years ago

Dear @nostradamus7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Svenbet Casino

• Representative

3 years ago

Dear AskGamblers team,

Thank you for reopening the complaint.

We would like to inform you that we have concluded the review and required actions for the account in question, reinstated the account features and have informed user NOSTRADAMUS7 accordingly.

We remain at your disposal.

Best regards,

The Svenbet Team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Svenbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear Svenbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Svenbet Casino Complaint Stats

Resolved 48 / 50

Avg. Amount $1,467

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Svenbet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 44 out of 45 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Svenbet Casino Complaints

See all complaints for this casino

Allowed me to play with gambling addiction

I contacted Svenbet on 2nd January 2026 because I have a gambling addiction. And I told them to close my account permanently due to gambling addiction and close it immediately and never open again.

They asked me to send a form and sign it and choose which period to close it. And they even wrote in the email that they offer me 50€ bonus if I continue to play with them. Of course having an addiction I took the 50€. They sent me promotional material to trick me into playing again. As a result I keep playing and losing money.

When a person says to close the account due to gambling addiction it should be closed immediately. And not wait to have a form signed in return. They failed their responsibility for responsible gaming. They should have closed it without asking me to send a form that is printed out and signed and offered me a bonus as a trick for me not to continue with the closure. Therefore, I am requesting a refund for the deposits I made after between 2nd January and 27th February. Which is 2797€.

Unresolved

€2,797

Withholding withdrawal 376 EUR Svenbet

After I played only three bets on this website my account was limited to a bet of 1 EUR. Ok, never mind and I wanted to withdraw the full balance.

My withdrawals are being withheld for more than 72h although the chatbot sent the reply that withdrawals are processed within 72h.

I also wrote an email to the support team, no answer. I just got a generic answer that they received my request.

Live chat does not exist and it's just generic bot answers.

The amount being withheld is: 376 EUR

Resolved

€376

Long withdrawal 1000 euro

1000€

Hey!

I haven’t received my withdrawal and it's soon been 3 days since I did my withdrawal. My account is fully verified with all documents accepted. I have never had any problem with Curacao casinos. I don’t understand why you don’t just pay out my winnings. It was very easy to deposit but not to withdraw.

Resolved

€1,000

Another withdrawal from Svenbet is being delayed

Another withdrawal from Svenbet is being delayed.

I am fully verified. The last two withdrawals came after I posted here about being delayed here in Askgamblers. And thank you for that.

But till the moment the case was closed as resolved.

Now I am writing a complaint again for the same situation.

72 Hours from submitting the withdrawal does not mean much I guess.

Resolved

€1,000

Delaying withdrawal

I am trying to withdraw my money from Svenbet. My last withdrawal request is pending and it is dated 19.03.2024. I am fully verified and I have been uploading all the required documents.
I am getting the same emails saying : "We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.

We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email."

Resolved

€1,000

Withdrawal problem at Svenbet

Hello, I have a problem withdrawing funds from my account in Svenbet.com. The amount is 900 Euro. I contacted customer service on the site, but every time the answers are the same. I have done this several times and now I have pending withdrawal from more than 45 days (01.02.2024). My account is successfully verified with all documents - Proof of Identity, Proof of address, Bank statement, Credit / Debit card, Selfie with my name, date of birth and Svenbet. The deposit amount is also played several times as a requirement. Best Regards.

Resolved

€900

Delayed withdrawal for several months

I've started my account on Svenbet in 2019 and have been enjoying it very much. Deposits and withdrawals have always gone smooth, and I've played for tens of thousands of euros. Now, all of a sudden, all my withdrawals are just set as "pending". I have a balance of appr. €1000.

Nothing happens, no explanation is given, and I'm left in the dark. I've cancelled payments and tried smaller ones to speed things up but still nothing happens and no explanation is given. My latest have just been pending since 2nd of January but I've been trying since September or October last year. I have no idea what has caused this sudden shift from having a fun, trustworthy site to play at, until this situation.

Resolved

kr2,000

Stalling withdrawal with additional verifications all the time

Hi!

I have been member of svenbet for long time, I always made deposit without any problem. For the first time I got lucky with sportbetting and won 7600 euros. Then the problem started, they asked for KYC verification as on the terms.

I provided everything from bank account, Id card, photo proof. Once KYC was verified after weeks I finally made 2 withdraw with 1000 euro each. They said to me first every withdraw takes up to 72 hours, but they wasted almost 1 whole week for each.

When I tried to make third withdraw they said they need to do review and asked proof of phone number, I provided all documents and finally they verify and send third withdraw. I tried then to make fourth withdraw wednesday 25 october and yet they don’t accept the withdraw and everytime I ask the support they give me same answer and say they don’t know anything, they excuse is that another department is making reviews.

This is so frustrating the winnings the same amount 7600 euros and I haven't played a single game since I started first withdraw, it is the same amount but for each 1000€ they are taking over a week to review and accept it. Now I am worried as I read om other reviews that they will waste more time and even come up with some security reason to close my account or my winning, I read other people complaining. And I politely ask if you can help me with this and take it up with svenbet? It is nor right to treat a customer like this and making withdraw a nightmare, I provided every single document they asked for and my account is verify. To tell me all the time that another department is handling it and support don't know any answer is not right.

I now ask for your help to reach those ”relevant department” who even Svenbet cant get answers from and help med recieve all my winnings? I so disappointed in Svenbet that I don't want to keep using their platform, I just want to take my winnings and forget this nightmare!!!

Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review is not disclosed to other departments until it is completed

Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

Resolved

€7,600

Stalling withdrawal of €350

I have been fully verified for months and was able to withdraw from my account 2 months ago, after several stalling tries om their part. It has now been over 3 days since I requested my withdrawal and they have yet not processed it at all - even though they have a strict 72hr processing window according to their Terms and Conditions.

I do not understand their reason for not processing my withdrawal, as like I said, I have been fully verified for months.

I need help reaching SvenBets attention so that they can process my withdrawal within the timeframe presented in their terms of service.

Resolved

€350

Delayed withdrawal of 4000

I made deposit 23.07 - 1600zl ( around 350euro) via Jeton, after 3 days I made withdraw on Jeton 4000zl ( around 900euro) on July 26, the account was verified with an identity document and selfie I gave email that the account is verified, the support replies all the time that it is very busy and will soon take care of my case and then inform me by e-mail, so I wait 2 weeks.

Resolved

zł4,000