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Svenbet Casino - Don't pay winnings

RESOLVED
Complaint Info
Disputed casino Svenbet Casino
Reason Delayed payment
Amount € 2324
Posted on November 29, 2019

I have full verified account at Svenbet. Plaued some slots and won about 2300€.

I made withdrawal request allmost one week ago (site says withdrawal time is 72h) but seems that they dont want to pay my winnings and process that request.

When i contacted live chat they said contact KYC team with e-mail. I sent email to KYC team and they just dont answer to my emails. I asked again on a livechat why they dont pay my winnings and livechat said "we will contact you by emai soon". Offcourse i didnt get any email and explanation whats the problem.

I have now 2300€ stuck on a Svenbet, i dont know why they dont want to pay my winnings and nobody doesnt give any information.

Ask gamblers please help me.

Posted on December 2, 2019

Dear IDIOON,

We apologize for the delay on the processing of your withdrawal request.

We have sent the requested amount to your bank account.

You should receive the funds within the normal banking times.

Kind regards,
Svenbet

AskGamblers
Posted on December 2, 2019

Dear @Idioon,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on December 3, 2019

Hi.

Thanks if this first wirhdrawal is really processed! Still havent got any money to my bank account, have 1324€ in sven bet and i cant check that because i have time out period. They changed terms and condition during the period­(ht­tps­://­www.as­kga­mbl­ers.co­m/c­asi­no-­com­pla­int­s/s­ven­bet­-ca­sin­o-n­o-w­ith­dra­wal­-du­rin­g-t­ime­-out) and i cant log in to my account before 5th of this month.

I had time out two days and it was possible to log in and made my first withdrawal but after that it started to tell me player is restricted when i log in.

I give you updates when 1000€ of my 2324€ is in bank account or at least 5.12.

Posted on December 3, 2019

Im happy to confirm that my first 1000€ withdrawal is now at my own bank account. I think it better to keep this open to 5th of this month when ots possible to make another withdrawal. Thank you Svenbet and Askgamblers team!

AskGamblers
Posted on December 4, 2019

Based on submitter's confirmation that first installment has been received, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their outstanding payment/s.

Thank you for your cooperation.

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