Hello, I am a longtime customer of Malina Casino and have made several deposits and withdrawals. I got a bonus offer from them 11/03/2018 of a 100% up to 3000 SEK and I made a deposit of 3000. However I was not credited the bonus as it was late and only their major manager can credit bonuses for some reason. I was told to wait until the next day and the bonus would be credited, around 6-7h.
The next day when I try to login my account is locked, I talk with live support and they say that they want documents of my Skrill history the past 3 months. This is strange as I deposited with bank transfer but whatever, I send the documents directly and is told the verification will take 24h max.
So I wait 24h and contact them again, after some time with lice chat my account is reopened. I then ask for my bonus as it manually added through chat and it is here the story gets shady. I am then told that the bonus is only valid for 24h and that I no longer can claim it, keep in mind I was promised the bonus and have deposited in time to claim said bonus.
They have randomly closed my account to deny the bonus to check my Skrill account for a bank transfer. I am also told that I cant withdraw my funds without wagering the deposit 3 times.
I think this behavior is outrageous and want a explanation!