Streambetz not trying to recover my missing payouts

Hello. I had several missing game rounds which have been waiting for Streambetz alleged escalation for over a month now. As I am very familiar with this provider, I know that their stuck game rounds always replay if the site doesn't work. Streambetz site has a lot of bugs and most likely this is the reason they disappeared without any replays.

I contacted Streambetz over a month ago and they were not hesitant to forward my issue until I made several contacts and finally they informed that the rounds have been sent to the provider. However, checking a couple of game rounds (there is not many rounds played in total on this game), never takes a month to check with the provider.

When asking about the escalation, they always provide the same template back saying that it is under review. I also wanted to see any correspondence with the provider but they refused to show me anything. I tried to resolve the issue directly with Streambetz but now they are ignoring my emails so I have no other option than to try resolving this via 3rd party. Thank you.